Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Senior Knowledge Manager

gdit806 open roles

Where
USA VA Fort Belvoir
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Knowledge Managergdit · USA VA Fort Belvoir

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on gdit's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. gdit postings stay open a median of 8 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted today

gdit median: 8 days open

The posting

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Configuration Control, System Administration, Technical Documents

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

The Senior Knowledge Manager serves as the lead for program knowledge governance, technical documentation, and information lifecycle management. The role ensures that critical program knowledge—including technical artifacts, architecture decisions, configuration baselines, release documentation, ERB/CCB outcomes, standard operating procedures, system administration guides, training materials, and user support products—is captured, structured, controlled, and readily accessible to authorized personnel.

The position also functions as an AI-assisted technical writer, using approved AI-enabled tools to improve the speed, consistency, clarity, and quality of technical documentation while ensuring all content is validated by qualified personnel and handled in accordance with applicable security, records-management, and information-handling requirements. The Senior Knowledge Manager translates complex technical, cybersecurity, operational, and program-management information into clear, accurate, decision-ready products for Government leadership, technical teams, system users, and other stakeholders.

WHAT YOU WILL DO:

Knowledge Management & Repository Oversight • Administer SharePoint, Confluence, MS Teams, and ServiceNow Knowledge repositories, ensuring content organization, tagging, version control, and compliance with DoD access controls. • Build, maintain, and improve KM structures, libraries, workflows, dashboards, and taxonomy models. • Ensure knowledge artifacts support enterprise IT operations, software development activities, cybersecurity compliance, and configuration management.

ServiceNow Integration & Governance • Manage creation, review, and publication of ServiceNow Knowledge Articles, ensuring the content is authoritative, updated, and appropriately permissioned. • Coordinate with ServiceNow administrators and ITSM teams to improve knowledge workflows, templates, and lifecycle processes. • Assist with documentation tied to ServiceNow Change, CMDB entries, Catalog Items, and Enterprise Service Requests. • Ensure engineering decisions, change impacts, release notes, and configuration details are properly linked between KM repositories and ServiceNow records.

Program Documentation & Lifecycle Support • Support the development and maintenance of technical documents, SOPs, design artifacts, ERB/CCB materials, release documentation, and training content. • Maintain official repositories for architecture documents, baseline configurations, sprint artifacts, test reports, and decision logs. • Enforce standards for document formatting, versioning, naming conventions, and approval workflows. • Help teams ensure compliance with RMF, cybersecurity documentation rules, and PWS deliverable requirements.

Process Support & Collaboration Enablement • Facilitate documentation workflows and processes for engineering reviews, release readiness, change management, and governance bodies. • Support Agile teams in capturing sprint results, backlogs, technical decisions, and retrospectives in KM repositories. • Support onboarding and continuous education with up-to-date guides, FAQs, process maps, and training materials.

Training, Communication & User Support • Train teams on repository usage, knowledge standards, ServiceNow Knowledge Article creation, version control, and collaboration best practices. • Provide user assistance across KM platforms and help troubleshoot access and content issues. • Develop communication products such as newsletters, dashboards, documentation calendars, and KM compliance reports.

Reporting & Quality Control • Track repository usage, documentation compliance, article health, and configuration/documentation gaps. • Provide metrics and dashboards to PMO and engineering teams summarizing KM status and opportunities for improvement. • Continuously identify inefficiencies in information flow and recommend process improvements.

WHAT YOU’LL NEED TO SUCCEED

  • Security Clearance: Active Secret clearance required but must be able to obtain Top Secret clearnce and be eligible for SCI
  • BA/BS degree or equivalent and 5+ years of experience in Knowledge Management within a defense, federal, or enterprise IT organization.
  • Familiarity with ERB/CCB processes, change management, and configuration control.
  • Experience designing SharePoint sites, workflows, permissions, and metadata structures.
  • Understanding of RMF, STIGs, and DoW documentation compliance requirements.
  • Certifications such as ITIL, KM Certifications, ServiceNow (CSA, CIS-Knowledge), Agile/Scrum.
  • Hands-on experience with ServiceNow Knowledge Management, CMDB, and ITSM workflows.
  • Proficiency with collaboration tools such as SharePoint, Confluence, Teams, or similar platforms.
  • Strong documentation, organization, workflow design, and content governance skills.
  • Understanding of IT enterprise environments, software development lifecycles, and technical documentation needs.
  • Excellent communication and training skills.
  • Work Environment: Hybrid or onsite at Fort Belvoir VA depending on mission needs.

ARMA IS YOUR PLACE:

  • At ARMA, the mission is our purpose, and our people are at the center of everything we do.
  • Growth: AI-powered career tool that identifies career steps and learning opportunities.
  • Support: An internal mobility team focused on helping you achieve your career goals
  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
  • Community: Award-winning culture of innovation and a military-friendly workplace

#armajobs

The likely salary range for this position is $142,792 - $166,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA VA Fort Belvoir

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against gdit's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on gdit's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    gdit's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.