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Open nowPosted today

Senior Employee Relations Manager

GEDU84 open roles

Pay
£500 an hour
Where
London, United Kingdom, Manchester, Greater Manchester, United Kingdom, Birmingham, West Midlands, United Kingdom, Leeds, West Yorkshire, United Kingdom
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Your applicationOpen nowSenior Employee Relations ManagerGEDU · London, United Kingdom, Manchester, Greater Manchester, United Kingdom, Birmingham, West Midlands, United Kingdom, Leeds, West Yorkshire, United Kingdom

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. GEDU postings stay open a median of 15 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.8%30 days
  6. 59.1%60 days
This job: posted today

GEDU median: 15 days open

The posting

Job Description

JOB TITLE: Senior Employee Relations Manager

REPORTS TO TITLE: Head of Human Resources

BUSINESS FUNCTION/ SUB-FUNCTION: Human Resources / Employee Relations

LOCATION: London, Birmingham, Manchester, Leeds

The role:

The Senior Employee Relations Manager leads and owns the employee relations (ER) function at GBS. They are directly accountable for ER service delivery and outcomes, making sure cases are handled fairly, consistently and lawfully, and that agreed actions are completed on time.

They lead a team of Campus HR Officers and advise managers across GBS. It also builds managers' ability to deal with people issues early, so that fewer matters escalate to formal cases. The role contributes to the People Team Strategy, in particular its focus on ownership and accountability, high performance, leadership capability, employee engagement and data-driven decision-making.

What the Role Involves:

Leading the ER function

  • Take full ownership of ER operations and make sure the service is delivered consistently across all GBS sites.
  • Lead, coach and develop a team of HR Officers so that ER queries and cases are resolved promptly, fairly, consistently, commercially and pragmatically.
  • Manage complex and sensitive cases, such as negotiated exits and cases with significant people or business risk, escalating to the Head of HR where needed.

Case management and accountability

  • Make sure every ER case and action is tracked through to closure, with cases updated regularly and overdue actions kept to a minimum.
  • Hold managers accountable for completing the ER actions they have agreed to, and escalate where actions are not progressed.
  • Maintain an accurate ER case and action tracker as the single record of ER activity.

Policy, process and standards

  • Own and maintain all ER policies and procedures, keeping them compliant with UK employment law and consistent with GBS values.
  • Introduce and maintain ER service standards, templates and guidance documents for managers, and check that they are being used.

Reporting and analytics

  • Produce monthly ER reports on case types, trends, risk areas and resolution times.
  • Identify the main ER risk areas each quarter and make sure actions are agreed and completed to address them.
  • Prepare case summaries and briefings for the Head of HR and senior leaders.

Manager capability

  • Design and deliver a structured programme of ER workshops and coaching for managers, focused on people management and early intervention.
  • Work with the Learning & Development Manager so ER training fits within GBS leadership and management learning pathways.

Engagement and performance culture

  • Share ER trends and insight with the Engagement Officer and People Team colleagues, so they can be considered alongside employee survey and listening data.
  • Support action planning that follows employee feedback where it relates to ER, conduct or working relationships.
  • Promote a performance culture by making sure managers use performance, conduct and capability processes confidently and consistently, in line with the GBS competency framework.

About You:

  • CIPD qualified, with significant ER and employment law experience.
  • Solid, up-to-date knowledge of UK employment legislation, and the ability to apply it to practical business decisions.
  • Experience of leading or supervising a team.
  • Experience of handling complex cases from start to finish, including negotiated exits.
  • Strong case management and organisational skills, with a proven record of completing actions and meeting deadlines.
  • Experience of designing and delivering training or coaching for managers.
  • Confident using HR data to produce clear reports and identify trends.
  • Able to influence and, when needed, challenge managers to take responsibility for people issues.
  • Commercial judgement: able to weigh risk and find ER solutions that support operational goals.

DESIRABLE SKILLS and EXPERIENCE:

  • Experience in higher education, professional services or another regulated environment.
  • Workplace mediation or investigation training.
  • Experience of setting up ER reporting dashboards or case management systems.

What we offer:

Time off that fits your lifestyle - 33 days annual leave (including bank holidays), 1-day extra leave per year of service (up to 5 days) and Buy/Sell additional holidays (up to 5 days)

Opportunities for growth - Tuition reimbursement for career development courses, wide variety of training courses and support with FHEA application

Pension Scheme and Flexible Benefits (via salary sacrifice) - Cycle to Work, Workplace Nursery, Tech, Health, Dental and Life Assurance schemes, Women's Health scheme (via Hertlity) and much more

Discounts, Perks and Employee Assistance: Perks@Work discounts platform, Employee Assistance Programme (EAP), discounted gym membership, eyecare vouchers and much more

Reward for your impact - annual salary increase reviews, annual discretionary bonus, £500 award employee referral scheme

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

About Us

GEDU Global Education is a dynamic and innovative group of education providers.

Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field.

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