The posting
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Secret
Public Trust/Other Required:
None
Job Family:
Process and Operational Efficiency
Job Qualifications:
Skills:
Business Process Analysis Tools, Business Requirements Gathering, Functional Requirements Analysis, System Requirements Analysis
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes
Job Description:
Transform technology into opportunity as a Senior Business Analyst at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
The Naval Enterprise Service Desk (NESD) program is deploying a cognitive Artificial Intelligence (AI) platform integrated with a COTS IT Service Management (ITSM) solution to consolidate Tier 1 IT service desks and automate incident resolution. As the Navy’s solution partner, GDIT is implementing leading-edge technology to support the Navy’s evolving business model.
In this role, you will work collaboratively with an agile team of product owners, system users, and developers to capture, document, and refine requirements that populate the Agile sprint backlog. The ideal candidate brings leadership, data analysis, and requirements analysis skills to ensure designed solutions align with business and mission objectives. Experience with service desks, ITSM, and AI is preferred; however, if you have strong business/technical analysis experience and a genuine interest in learning about new technologies, we’d like to speak with you. Because this is a client-facing role, strong interpersonal and communication skills are essential.
MEANINGFUL WORK AND PERSONAL IMPACT As a Senior Business Analyst the work you’ll lead the translation of Government stakeholders’ business needs into technical requirements that drive NESD Service Desk capabilities across the Cognitive AI platform, Contact Center, and ITSM suite.
- Lead the elicitation, analysis, and documentation of business processes and functional requirements for NESD solutions.
- Perform system function analysis to ensure capabilities align with stakeholder needs and Navy ITSM objectives.
- Facilitate and collaborate with Government and Program stakeholders, system users, and development teams on design recommendations and documentation.
- Coordinate across business and technology teams to ensure requirements are understood, traceable, testable, and prioritized within the product backlog.
- Work with developers and engineers to translate functional requirements into technical specifications, user stories, and, where applicable, scripts or configuration details.
- Partner with Cognitive AI, Contact Center, and ITSM developers to design integrated end-to-end solutions.
- Maintain and organize requirements, user stories, and supporting artifacts in an agile work management platform (e.g., Jira).
- Participate in and support agile ceremonies (daily stand-ups, sprint planning, sprint reviews/close-out, and backlog refinement).
- Review solution designs to verify alignment with requirements, stakeholder expectations, and program constraints.
- Engage directly with Customer and Program stakeholders to clarify requirements, manage expectations, and validate proposed solutions.
- Support testing activities (e.g., requirements validation, UAT support), ensuring defects are traced back to requirements and that acceptance criteria are met.
WHAT YOU’LL NEED TO SUCCEED
Bring your initiative and drive for innovation to GDIT. Our Senior Business Analyst must have:
- Security Clearance: Active Secret clearance.
- Experience: 3+ years of experience translating business requirements into technical requirements for software engineering or similar technical teams, including work on complex or multi-system initiatives.
- Domain Knowledge: Practical familiarity with AI/cognitive or machine learning concepts, or a strong interest and demonstrated ability to learn these quickly.
- Tools: Experience with agile work management platforms (e.g., Jira, or similar).
- Education: Bachelor’s Degree in a technical field (ideally Computer Science, Computer Engineering, Electrical Engineering, or related). Additional years of relevant experience may be considered in lieu of a degree.
- Work Location: Remote.
- Citizenship: US Citizenship required.
PREFERRED QUALIFICATIONS
- Experience working on IT service desk or ITSM implementations (e.g., ServiceNow, BMC Remedy/Helix, or similar platforms).
- Experience with cognitive AI, virtual agents, or chatbots integrated into contact center or ITSM solutions.
- Background supporting DoW or Federal programs, particularly the U.S. Navy or other service branches.
- Hands-on experience working within Scrum or other Agile frameworks, including writing user stories and acceptance criteria.
- Familiarity with data analytics, reporting, or metrics related to service desk performance and customer experience (e.g., FCR, AHT, CSAT).
- Relevant certifications (e.g., ITIL Foundation, Certified Scrum Master (CSM), or similar).
GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Flexibility: Full-flex work week to own your priorities at work and at home
- Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.
The likely salary range for this position is $97,968 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Remote
Work Location:
Any Location / Remote
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
