The posting
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Account Director, Public Sector Riyadh, Saudi Arabia
Role Overview Shape how Saudi Arabia’s leading government entities modernize citizen and employee experiences through cloud, customer experience, and AI. As Account Director, Public Sector, you will own a portfolio of strategic named accounts, influencing transformation priorities and translating complex technology investments into measurable business outcomes.
You will operate as a senior individual contributor with significant account ownership and executive visibility. You will build trusted relationships with senior government decision-makers, navigate complex procurement environments, and lead end-to-end sales strategies across large enterprise opportunities, from early qualification through RFP, negotiation, and closure.
At Genesys, you will partner with a highly collaborative cross-functional team to help government customers apply AI and modern customer experience capabilities to practical challenges, improving service delivery, efficiency, and engagement. The role provides direct exposure to strategic government initiatives, regional leadership, AI adoption programs, and complex enterprise transformation, expanding your influence across one of Genesys' key growth markets.
Key Responsibilities
- Own the end-to-end strategy for assigned strategic government accounts, expanding executive relationships, identifying growth opportunities, and building sustainable long-term account value
- Build trusted relationships with C-level executives and senior government decision-makers, shaping strategic discussions around digital transformation, customer experience, cloud, and AI adoption
- Translate Saudi government priorities, Vision 2030 initiatives, and agency transformation objectives into account strategies that connect Genesys capabilities with measurable customer outcomes
- Lead complex government procurement and RFP cycles from opportunity identification and qualification through bid strategy, submission, negotiation, and closure, driving alignment across internal and external stakeholders
- Position Genesys customer experience and AI capabilities around measurable business value, including service quality, operational efficiency, citizen experience, enterprise adoption, and return on investment
- Drive alignment with BPOs, system integrators, technology partners, and channel organizations to develop comprehensive solutions and strengthen execution across strategic government opportunities
- Partner with Solutions Consulting, Customer Success, Professional Services, Product, Marketing, Channel and Alliances, and regional leadership to create coordinated account strategies and deliver strong customer outcomes
- Apply MEDDPICC rigor to opportunity qualification, deal inspection, pipeline management, and forecasting, improving visibility and decision quality across complex enterprise sales cycles
Required Qualifications
- 15+ years of enterprise technology sales experience, including significant experience selling to Saudi Arabia’s public sector
- Established executive relationships and direct access to key decision-makers across major Saudi government entities
- Deep understanding of the Saudi public sector ecosystem, government procurement processes, strategic transformation priorities, and complex RFP cycles
- Proven track record of managing and closing large, complex enterprise technology opportunities involving multiple stakeholders and extended sales cycles
- Strong understanding of AI technologies, practical AI use cases, and their application to government digital transformation and customer experience
- Demonstrated hands-on use of AI to improve personal productivity, build AI-powered workflows, automate processes, and achieve stronger outcomes in day-to-day work
- Proven ability to lead outcome-based sales conversations that connect technology investments with measurable business value and return on investment
- Demonstrated experience applying MEDDPICC methodology to complex enterprise opportunities
- Advanced capability in pipeline management, deal inspection, opportunity qualification, and accurate forecasting
- Excellent executive communication, negotiation, strategic thinking, and presentation capabilities
Preferred Qualifications
- Strong background in Customer Experience, Contact Center, cloud, or AI-powered enterprise solutions
- Experience developing opportunities through BPO, system integrator, technology partner, and channel ecosystems
- Experience supporting large-scale government digital transformation or AI adoption initiatives in Saudi Arabia
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Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
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Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
