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Open nowPosted 3 hours ago

Junior/Mid-Level Customer Care Agent

Genki

Where
Sofia, Sofia City Province, Bulgaria
Work mode
Remote
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Your applicationOpen nowJunior/Mid-Level Customer Care AgentGenki · Sofia, Sofia City Province, Bulgaria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Genki's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.2%30 days
  6. 59.1%60 days
This job: posted 3 hours ago

The posting

🌱 Genki is a Japanese word that means “healthy, energetic, and full of spirit”. That’s us!

🚀 We’re a fast-growing, fully remote startup of about 30 people.

🌍 We believe in a future where more and more people will be nomads and world residents. Our mission is to help them stay healthy and live well wherever they go. It all starts with great health insurance that works all over the world. And since we launched just a few years ago, we’ve helped over 100,000 nomads with worldwide health insurance.

We are looking for a Customer Care Agent to care for our customers.

Your responsibilities will be:

  • Provide friendly, clear, and professional support via email, chat and phone.
  • Assist customers with inquiries about our products, claims, payments, and account management.
  • Guide customers through processes such as onboarding, data changes, or policy updates.
  • Escalate complex issues to managers or specialists when necessary.
  • Collaborate closely with colleagues to ensure quick and accurate responses.
  • Contribute to improving support processes and knowledge base content.

Requirements

  • You can be employed anywhere in the Schengen Area.
  • Work hours: Monday–Friday, 8 AM – 5 PM Berlin time
  • You can start working with us no later than 1 January 2027.
  • You have at least one year of experience in customer care/support.
  • You are fluent in English.
  • You have an extraordinarily helpful, empathetic, and kind personality, with strong communication skills.
  • You love helping people to solve their problems while always keeping your cool.
  • You can quickly grasp what people really need and love digging for the optimal solution.
  • You are familiar and happy with working remotely.

Benefits

  • Full-time remote position
  • Initial salary of €2.250 per month
  • Work from anywhere in the world as long as you can serve the required support hours
  • Salary progression and bonuses
  • Make a meaningful contribution to people's lives
  • 25 paid vacation days per year

If this sounds like you, and you’re excited to help nomads around the world live healthier lives, we’d love to hear from you. Apply now!

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Genki's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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