The posting
Sr. Project Manager
Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Responsibilities
Programme and delivery leadership
- Own end-to-end delivery of Agentic AP Suite implementations across one or more enterprise clients — discovery, solution design, build and configuration, integration, testing, UAT, go-live, and hypercare — on time, within budget, and to agreed quality standards.
- Build and maintain the integrated delivery plan, RAID log, resource plan, and financial forecast; track effort, burn, and margin against the SOW and flag variances early.
- Run the delivery cadence: sprint planning and reviews, daily stand-ups, defect triage, release readiness and go/no-go reviews, and cutover planning with tested rollback options.
- Manage scope and change formally — assess every change request for commercial, technical, and timeline impact, and secure client and internal approvals before committing.
- Lead cross-functional pods spanning solution architects, AI/ML and data engineers, AP process SMEs, integration and ERP consultants, QA, security, and client-side teams; hold matrixed and vendor resources to plan without direct line authority.
Agentic AI solution delivery
- Translate client AP process requirements into a deliverable configuration of the Agentic AP Suite — agent scope and autonomy levels, human-in-the-loop checkpoints, straight-through-processing targets, and exception routing rules.
- Drive the accuracy and benefit case: baseline current-state AP metrics (touchless rate, cost per invoice, cycle time, first-pass match rate, exception mix), define acceptance thresholds, and evidence realised improvement at go-live and through hypercare.
- Manage the realities of AI delivery — extraction accuracy on messy invoice populations, prompt and model iteration cycles, golden-dataset and regression testing, confidence thresholds, and fallback-to-human paths — and set honest client expectations about what agents will and will not decide autonomously.
- Partner with Responsible AI, InfoSec, and Data Privacy to clear the solution through client and Genpact governance: data classification, PII handling, audit trail and explainability requirements, agent action logging, segregation of duties, and SOX and internal-control impact for AP approvals and payment release.
Integration and technical governance
- Own delivery of the integration landscape connecting the suite to client systems of record — SAP (ECC / S/4HANA), Oracle, Workday, or equivalent ERPs, and P2P platforms such as Coupa, SAP Ariba, or Basware — covering vendor master, purchase orders, goods receipts, invoice posting, payment blocks, and GL and tax determination.
- Govern interface design and build across APIs, middleware and iPaaS, IDoc/BAPI/OData, RPA hand-offs, SFTP batch, and email and document intake channels; ensure environment strategy, connectivity, and credentials are secured ahead of build.
- Drive master data and data-quality readiness — vendor and tax master hygiene, tolerance and approval matrices, chart-of-accounts and cost-object mapping, and historical data for model training and validation.
- Chair technical design reviews and hold architectural decisions to a documented, testable baseline; escalate design debt rather than absorbing it silently into the plan.
Client and stakeholder management
- Run governance forums with credible, evidence-based reporting: status, milestones, benefit tracking, risks with named owners and mitigation dates, and decisions required; escalate with a recommendation, not just a problem.
- Manage expectations across a mixed audience of finance, operations, IT, and audit stakeholders, and keep internal Genpact leadership, practice, and account teams aligned to the same version of the truth.
- Support pre-sales and account growth where required — delivery input to proposals and estimates, solution demonstrations, implementation roadmaps, and identification of expansion opportunities across the wider source-to-pay estate.
Quality, risk, and change
- Implement quality control across the lifecycle — requirements traceability, peer and design reviews, and a test strategy spanning functional, integration, accuracy/model, regression, security, performance, and user acceptance testing — holding entry and exit criteria at each gate.
- Identify, quantify, and actively work risks and issues; maintain contingency for the patterns that most often derail AP automation programmes: poor invoice image quality, unmapped exception scenarios, ERP release freezes, and slow client-side decision making.
- Own change and incident management for the solution in transition — CAB submissions, release and deployment approvals, defect SLAs during hypercare, and a clean, documented handover to run-state support and the client’s AP operations team.
- Drive adoption: role-based training, updated desktop procedures and control documentation, super-user enablement, and a communication plan that addresses the workforce impact of agentic automation directly and respectfully.
Qualifications we seek in you!
Minimum Qualifications
- Bachelor’s or master’s degree in Computer Science, Information Systems, Engineering, Finance, or a related field.
- Relevant years of total experience, including relevant years managing enterprise technology or digital transformation programmes end to end as the accountable delivery lead.
- Demonstrable experience delivering data, digital, automation, or AI projects in a client-facing capacity — not solely internal IT delivery.
- Working knowledge of the accounts payable and invoice-to-pay process: invoice capture and intelligent document processing, PO and non-PO invoice handling, two- and three-way match, coding and approval workflow, exception and dispute management, supplier query handling, and payment run mechanics.
- Hands-on delivery exposure to intelligent automation or AI-enabled solutions — OCR/IDP, machine learning, LLM- or agent-based automation — including how such solutions are tested, tuned, and governed in production.
- Proven experience delivering ERP-integrated solutions, with practical familiarity with at least one major ERP (SAP ECC or S/4HANA, Oracle, Workday) and one P2P platform (Coupa, SAP Ariba, Basware, or similar), and with integration patterns including APIs, middleware/iPaaS, and batch interfaces.
- Proficiency in Agile, Scrum, and Waterfall, and the judgement to run hybrid delivery where an agile build meets fixed client finance-calendar milestones.
- Strong commercial and financial management: SOW and scope governance, estimation, effort and margin tracking, and change-order discipline.
- Excellent communication, leadership, negotiation, and structured problem-solving skills, with the ability to raise a difficult conversation with a client early rather than late.
Preferred Qualifications / Skills
- Project management certification — PMP, PRINCE2, PgMP, Certified Scrum Master, or SAFe.
- Prior delivery of AP automation, source-to-pay transformation, or finance shared-services and GBS technology programmes.
- Understanding of AI governance and Responsible AI practice — model risk, explainability, accuracy and bias monitoring, audit trails for agent actions, and emerging regulatory expectations for autonomous systems.
- Familiarity with finance control and compliance requirements affecting AP: SOX, segregation of duties, delegation of authority, indirect tax and e-invoicing mandates, and internal or external audit evidence needs.
- Experience with project and delivery tooling — Jira, Azure DevOps, MS Project, Smartsheet, Confluence — and comfort building executive-grade reporting from it.
- Exposure to Lean, Six Sigma, or process re-engineering methods applied to finance processes.
- Experience in a consulting, BPO, or systems-integrator environment, and willingness to travel to client sites as delivery phases require.
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS)
Required Skills
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Project Management, Risk Management, Scaled Agile Framework (SAFe), Storytelling
Language
English (Required)
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Technology Delivery Management
Remote Type -
Hybrid
Work Shift -
Flex Time (India)
Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
