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Open nowFirst seen 3 days ago

Manager – NOC Advanced Operations

George Bernard Consulting194 open roles

Where
Colombo, Sri Lanka
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Your applicationOpen nowManager – NOC Advanced OperationsGeorge Bernard Consulting · Colombo, Sri Lanka

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on George Bernard Consulting's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

  • Lead the Advanced NOC Operations team to deliver strong customer service and technical support via phone, email, and live chat.
  • Serve as the escalation point for technical and fault-related issues.
  • Manage escalations to other internal departments, providing clear and relevant information in line with process.
  • Make sure the team has the documentation, skills, and capability needed to support the network and customers effectively.
  • Maintain customer and internal data, Network Management Systems, and process documentation.
  • Oversee team performance, including coaching and mentoring.
  • Manage the 24x7x365 team roster to ensure continuous coverage.
  • Identify and roll out continuous improvement initiatives to enhance the customer experience.
  • Prepare customer fault reports and Incident Reports/RFOs.
  • Support special networking projects as required.
  • Ensure the team meets network availability, service availability, and restoration SLAs tied to product suite.
  • Make sure the team follows incident management processes, keeps ticket records accurate, and communicates clearly with customers.
  • Bring forward ideas for continuous improvement to strengthen the network and support model.
  • Foster a learning environment that supports growth and upskilling across the Network Operations team.

Requirements

  • At least 5 years' experience in a technical lead role within telecommunications.
  • Demonstrated ability to lead, coach, and mentor team members.
  • CCNP or equivalent-level experience, with background in telecommunications, network monitoring, and carrier ethernet technologies.
  • Strong customer service mindset.
  • Excellent written and verbal English communication and interpersonal skills.

Skills Required

  • NOC/technical team leadership
  • Telecommunications & network monitoring
  • Carrier ethernet technologies
  • CCNP (or equivalent) certification
  • Incident & escalation management
  • Coaching & mentoring
  • Customer communication
  • Process documentation & continuous improvement
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    The review screen in CV Rocket: how each CV was read, round by round.

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