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Open nowPosted 631 days ago

Client Success Manager

gethired1 open role

Where
International
Work mode
Remote
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Your applicationOpen nowClient Success Managergethired · International

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on gethired's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 631 days ago

The posting

Location: Remote Type: Full-Time / Part-Time

Job Overview:

We are looking for a Client Success Manager to build and maintain strong relationships with our clients. This role ensures client satisfaction, engagement, and retention by proactively providing support, educational resources, and strategic check-ins. You will serve as a trusted advisor, helping clients maximize their results with our services while keeping them informed and engaged through various communication channels.

Key Responsibilities:

  • Client Engagement & Support: Conduct regular check-ins via email, phone, and office hours to provide guidance and answer questions.
  • Educational Content & Updates: Send out newsletters, blog articles, and other relevant content to keep clients informed and help them succeed.
  • Monitor Client Satisfaction: Identify potential issues or concerns early, proactively address them, and escalate when necessary.
  • Office Hours & Strategy Sessions: Host open office hours where clients can get direct support and insights to improve their results.
  • Retention & Upsells: Identify opportunities to enhance client experience, encourage renewals, and introduce additional services when appropriate.
  • Support the CEO: Provide assistance in managing client relationships and ensuring ongoing communication aligns with the company’s vision.

Ideal Candidate:

  • 2+ years of experience in client success, customer support, or account management.
  • Strong written and verbal communication skills, with the ability to build rapport and provide value-driven support.
  • Experience with CRM tools, email marketing software, and online communication platforms.
  • Proactive problem solver with a strong ability to anticipate client needs and provide solutions.
  • Organized and detail-oriented, able to manage multiple clients and initiatives effectively.
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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on gethired's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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