Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

Customer Supply Chain Lead

Ghirardelli Chocolate Company335 open roles

Where
London, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Supply Chain LeadGhirardelli Chocolate Company · London, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Ghirardelli Chocolate Company's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Ghirardelli Chocolate Company postings stay open a median of 36 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 4 days ago

Ghirardelli Chocolate Company median: 36 days open

The posting

A little bit about Lindt

We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.

We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.

Customer Supply Chain Lead

Internal Level: 2.1 / £50,000 - £62,000

Must have Right To Work in UK without sponsorship.

Main Purpose of Job

The Customer Supply Chain Lead is a strategic, customer-facing role accountable for shaping and leading key customer relationships from a supply chain perspective. Acting as the voice of the customer internally, this role ensures alignment between customer expectations and operational delivery.

The role leads and drives collaboration across Customers, Sales, Demand Planning, and Supply Chain, providing consultancy and insight to optimise service levels, improve performance, and enhance customer satisfaction. Accountable for communicating performance metrics (including OTIF), managing customer feedback, and leading proactive engagement on service, transport, and sustainability initiatives.

Key Responsibilities

Customer Engagement

  • Act as the primary supply chain point of contact for key customers (IE/UK)
  • Build strong, collaborative relationships, acting as a trusted advisor on supply chain topics
  • Provide expert consultancy to both internal & external customers on service, delivery, and operational improvements
  • Lead regular customer reviews and performance discussions ensuring clear communication of insights, actions and progress
  • Conduct customer visits with Sales & Supply Chain team to strengthen the Lindt/customer relationship
  • Owning Service Level reporting and associated comms, managing internal stakeholders to update relevant information and proactively communicating with customers and stakeholders about supply issues

Performance Management

  • Own and communicate Customer Service performance metrics, including OTIF (On Time In Full)
  • Deliver regular performance reporting and generate actionable insights to customers and internal stakeholders
  • Analyse service performance trends, identify root causes and lead improvement actions
  • Ensure transparency, consistency and strategic alignment in all customer communications

Supply Chain Communication

  • Lead customer communication on supply chain matters, including shortages, constraints, transport efficiencies, and service disruptions
  • Ensure timely, clear, and proactive communication to maintain customer confidence
  • Lead cross-functionally to ensure aligned, accurate messaging and robust recovery plans

Customer Feedback

  • Lead customer feedback processes, including surveys and performance reviews
  • Translate feedback into strategic improvement initiatives and partner with internal teams to deliver measurable progress
  • Track, report, and communicate progress on customer‑driven actions

Sustainability

  • Communicate sustainability/Transport initiatives and progress to customers, including decarbonisation progress
  • Support alignment between customer sustainability expectations and operational capabilities
  • Collaborate with internal teams to integrate sustainability into customer solutions

Qualifications, Knowledge and Experience Required

  • Experience in a customer-facing supply chain or operations role
  • FMCG experience with strong understanding of customer expectations and operational dynamics
  • Demonstrated ability to translate data and customer feedback into strategic recommendations
  • Strong knowledge of end‑to‑end supply chain processes (order management, picking, loading, delivery, PODs) within SAP
  • Excellent attention to detail and strong PC skills, including SAP/WMS and Excel
  • Analytical mindset with experience in performance reporting and insight generation
  • Strong stakeholder management, influencing, and relationship‑building skills
  • Excellent communication, facilitation, and presentation capabilities
  • Proactive, resilient, and able to operate with high levels of autonomy
  • Strong leadership and team‑building skills, with the ability to engage and influence at all levels
  • High drive, tenacity, and a results‑focused mindset
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Ghirardelli Chocolate Company's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Ghirardelli Chocolate Company's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Ghirardelli Chocolate Company's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.