The posting
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.
This role is responsible for leading complex, cross-functional programs that advance Financial Center Channel priorities, with a focus on driving growth, improving efficiency, and simplifying how work is executed. The role will translate business opportunities into actionable strategies, lead initiatives from concept through implementation, and partner across the organization to deliver measurable business outcomes. The role will also enable execution of key channel priorities by bringing structure, synthesis, and disciplined follow-through to leadership priorities and business routines.
Responsibilities:
- Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners
- Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business
- Engages with key stakeholders, partners, and business leadership to deliver on business objectives
- Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes
- Develops strategic and tactical plans to drive progress towards business goals and objectives
- Leads large, complex programs focused on Financial Center growth, efficiency, simplification, and improved business performance.
- Translates strategic priorities and business opportunities into executable plans, including scope, objectives, milestones, dependencies, risks, and measures of success.
- Leads initiatives end to end, from opportunity identification and business case development through solution design, implementation, and measurement of results.
- Assesses current-state processes and operating models to identify opportunities to eliminate friction, reduce complexity, improve capacity, and enable growth.
- Uses data and analytics to identify opportunities, quantify value, define KPIs, and measure business outcomes.
- Partners across Financial Centers and key support functions to design and implement solutions that are practical, scalable, and executable in the field.
- Influences senior leaders and cross-functional partners to align priorities, resolve issues, and drive decisions and execution.
- Enables execution of key Financial Center Channel priorities by establishing structure and disciplined follow-through across commitments, milestones, dependencies, decisions, and key deliverables.
- Supports executive planning and business routines by synthesizing information across initiatives and developing executive-ready presentations, briefings, meeting materials, and progress updates that enable effective discussion and decision-making.
- Develops executive-ready recommendations and decision materials that synthesize complex information, frame opportunities and trade-offs, and enable timely business decisions.
- Maintains an end-to-end view across initiatives, identifying interdependencies and ensuring changes collectively improve the teammate and client experience rather than adding complexity.
Required Qualifications
- 5+ years of experience leading complex, cross-functional programs, strategic initiatives, process improvement, or business transformation.
- Strong understanding of Consumer operations, execution, performance drivers, and the teammate and client experience, or comparable experience in a complex consumer business.
- Demonstrated ability to take ambiguous business problems, structure the opportunity, and drive solutions through execution.
- Experience using data, business insights, and process analysis to identify opportunities and measure results.
- Proven ability to influence and build alignment across senior leaders and matrixed partners without direct authority.
- Strong written and verbal communication skills, including the ability to simplify complex topics and develop executive-level recommendations.
- Demonstrated ability to synthesize complex information into clear executive-level presentations, briefings, and business updates, with strong attention to detail and executive presence.
- Ability to manage multiple priorities, establish structure, track key commitments and deliverables, and drive disciplined follow-through in a fast-paced and often ambiguous environment.
- Experience with process improvement, operational excellence, risk management, and change execution.
Desired Qualifications:
- Strong understanding of Financial Center operations
Skills:
- Business Acumen
- Critical Thinking
- Customer and Client Focus
- Result Orientation
- Analytical Thinking
- Collaboration
- Oral Communications
- Stakeholder Management
- Adaptability
- Innovative Thinking
- Planning
- Prioritization
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)
Pay and benefits information
Pay range
$117,500.00 - $185,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
