The posting
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Position Summary: This job is responsible for managing and executing operational excellence, process improvement and AI enablement initiatives within Global Risk Management (GRM). The role leads assigned initiatives from idea through implementation and benefit realization, partnering with Process Owners, governance stakeholders and technology teams to simplify, standardize and automate work while maintaining or strengthening associated risks and controls.
The role will partner with Process Owners, program stakeholders, governance partners and technology teams to execute activities in accordance with enterprise policies, standards and processes. The portfolio includes the GRM Operational Excellence Program, GRM AI Catalyst Program and program management support for the GRM AI Control Executive and related responsibilities.
Responsibilities:
- Support the GRM AI Catalyst Program by managing the AI use-case pipeline, including idea intake, inventory maintenance, prioritization, status tracking and coordination across AI Owners, AI Champions and delivery partners
- Support the GRM AI Control Executive and related governance routines by coordinating reviews, preparing decision materials, tracking governance actions and dependencies, and maintaining documentation aligned with enterprise AI requirements• Own program reporting for senior stakeholders, including dashboards and metrics that track pipeline progress, cycle time, adoption, and benefit delivery, as well as executive-ready updates that clearly communicate progress, risks, dependencies, decisions, and recommended actions.
- Manage assigned program portfolios and initiatives from opportunity identification through implementation and benefit realization, including priorities, milestones, dependencies, decisions and follow-up actions
- Partner with Process Owners and their delegates to map, simplify and re-engineer manual and repeatable activities before automating them, ensuring associated risks and controls are understood and measured
- Manage the intake, evaluation, prioritization and tracking of improvement ideas, including bottom-up ideas sourced through Speak Up! and front line teams
- Work with the RAPID team and technology partners to evaluate and advance low-code / no-code automation opportunities
- Maintain Single Process Inventory (SPI) documentation and support adherence to applicable policies and standards, ensuring process documentation, activities and controls remain accurate and current
- Coordinate program routines, including working group meetings, status reporting and decision tracking
- Ensure improvement initiatives maintain or strengthen existing controls
- Support change management activities, including training and communications for impacted teams
- Provide documentation and data in support of audit and exam requests, as needed
Required Qualifications:
- 3+ years of experience in process improvement, operational excellence, transformation or program management, preferably within a large financial institution
- Experience supporting or leading process mapping, re-engineering and simplification efforts
- Program, project and change management experience, including an understanding of the change lifecycle
- Experience owning program management and reporting for senior stakeholders, including developing dashboards, metrics, and executive-ready updates using Tableau, Power BI, or similar reporting and data-visualization tools.
- Experience with process management, risk and control requirements, and governance documentation
- Experience managing initiative portfolios, competing priorities, milestones and dependencies
- Ability to influence and drive execution across teams without direct authority
- Strong written communication skills, including the ability to prepare clear, concise status updates and leadership materials
Desired Qualifications:
- Familiarity with the Single Process Inventory (SPI) and enterprise process management standards
- Experience with low-code / no-code automation, workflow tools, AI-enabled capabilities or related intake and governance processes
- Ability to identify improvement opportunities within assigned processes
- Exposure to business operations and controls
- Strong partnership and relationship-building skills
- Strong verbal communication skills
Skills:
- Attention to Detail
- Reporting and Metrics
- Process Design and Improvement
- Program and Project Management
- Change Management
- Analytical Thinking
- Problem Solving
- Organizing Information
- Business Intelligence
- Data and Trend Analysis
- Risk Analytics
- Risk Management
- Adaptability
- Collaboration
- Continuous Improvement
- Data Visualization
- Business Acumen
- Issue Management
- Regulatory Relations
- Stakeholder Management
- Technical Documentation
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NJ - Jersey City - 525 Washington Blvd (NJ2525)
Pay and benefits information
Pay range
$72,000.00 - $134,400.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
