Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 15 hours ago

IS Support Specialist, 3 month fixed term contract

Gibson Dunn99 open roles

Where
London
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIS Support Specialist, 3 month fixed term contractGibson Dunn · London

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gibson Dunn's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Gibson Dunn postings stay open a median of 33 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted 15 hours ago

Gibson Dunn median: 33 days open

The posting

Summary:

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in London, the IS Support Specialist is a second-level support role with the primary responsibility of providing technical support to customers along with operational and administrative support for IS functions in the assigned Gibson Dunn office(s). The assigned person will actively participate in maintaining and improving the timeliness and quality of IS support provided to all customer constituencies within assigned office(s).

This role is a full-time, on-site position, reporting to the Manager of User Experience.

Responsibilities include:

  • Execute the effective and timely delivery of IS services, both hardware and software.
  • Interact effectively with all customer constituencies, in person when at all possible.
  • Deploy and maintain the operational availability of all related equipment, including PCs, printers, laptops, smartphones, data communication equipment, audio-visual systems, and, when directed by IS Operations, servers, and network infrastructure.
  • Perform effectively as a second-level technical resource to resolve customer issues.
  • Listen attentively to the problem/issue described by the customer and log all pertinent information into our call tracking program, ServiceNow.
  • Contribute detailed solutions to the ServiceNow Knowledge Base.
  • Promote effective utilisation of firm-provided software applications to customers.
  • Keep the equipment inventory up to date at all times in the Asset Management System.
  • Provide technical support and assistance outside of normal business hours as required.
  • Must have strong organisational skills and be able to prioritise work efficiently; multi-tasking is necessary.
  • Maintain and adhere to firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IS function.
  • Participate as an active team member on assigned IS projects.
  • Set up, install, operate, test and troubleshoot audio-visual equipment and collaboration technologies (Zoom/Cisco Rooms, Teams) including setting up equipment used to enhance live events (townhall meetings/webinars, etc.) such as laptops, projectors, screens, and microphones

Qualifications:

  • Strong verbal, written, interpersonal and team skills.
  • Strong customer service skills.
  • Experience providing support in Windows 11, macOS and iOS environments.
  • Experience providing support on Microsoft Office products, Exchange Online, SCCM, and Intune.
  • Experience providing IS support in a Legal or Professional Services environment.
  • Superior experience with computer hardware, printers, smartphones, and audio-visual communications equipment.
  • Strong problem solver, with an ability to work well under pressure.
  • Proven experience effectively resolving critical/major incidents, particularly those that have an impact on high-level stakeholders (partners, senior and C-level management).
  • Strong project planning, organisational and execution skills.
  • Strong ability to build and maintain trusted relationships and effectively collaborate at all levels and across all disciplines.
  • Ability to remain calm and reasoned under pressure.
  • Ability to be flexible to meet varied and changing business requirements.
  • The role requires manual handling and transportation of equipment

Experience:

  • Bachelor’s degree in a related field is preferred or technical college training with equivalent experience is also considered.
  • Experience in the legal industry is preferred.
  • Applicants must have the right to work in the United Kingdom.
  • Minimum 5 years of relevant experience.

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

______

For technical difficulties with our online application, please contact us at [email protected]. Our recruiting support team will respond as soon as possible.

______

Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.

If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at [email protected]. Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Gibson Dunn's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Gibson Dunn's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Gibson Dunn's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.