Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 10 hours ago

Senior Service Delivery Engineer

GitHub91 open roles

Where
United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Service Delivery EngineerGitHub · United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on GitHub's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. GitHub postings stay open a median of 60 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 10 hours ago

GitHub median: 60 days open

The posting

About GitHub

GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United Kingdom

Overview

GitHub helps companies and organizations succeed by enabling them to build better software, together. We're looking for a Senior Service Delivery Engineer to support our Expert Services team in solving our customers' needs. The ideal candidate will have the aptitude and passion to become a master of GitHub's product capabilities and underlying technologies. We need a high performing engineering consultant to help our customers improve their software delivery. This person will solve challenges with many different technologies and work closely with our customers, as well as GitHub's internal departments

Responsibilities

Delivery Readiness

  • Monitor and evaluate performance and support readiness in delivery quality for customers and specific internal teams
  • Share technical expertise and contribute to the success of the team by providing coaching and role readiness training
  • Continue to evolve product knowledge to prepare for new product releases

Customer Delivery

  • Drive services pre-sales and scoping exercises to position GitHub value drivers to customers by focusing on customer outcomes
  • Enhance customer adoption of the GitHub platform while achieving targeted average billable utilization and Customer Satisfaction goals
  • Serve as a trusted advisor to customers, helping solve increasingly complex technical issues
  • Provide advice to customers and partners during engagements
  • Manage client expectations, scope of work, and draft change orders as needed
  • Complete service delivery engagements within time and budget, while meeting customer expectations
  • Develop repeat business by positioning the value of future services delivery phases

Collaboration

  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups
  • Help drive top organizational priorities by working with managers, engineers, product teams, and other stakeholders
  • Engage and collaborate with other GitHub groups to gain resolution for critical, complex issues
  • Advocate for product improvements based on customer feedback
  • Build communities to resolve customer and partner issues

Solutions Development

  • Understand customer goals and help create tailored solutions
  • Provide technical clarity regarding an array of technologies
  • Help customers make informed decisions by weighing critical technical solutions
  • Create high-quality, reusable solutions for customers
  • Build solutions such as migrating source code from legacy systems, creating CI/CD pipelines, or automating infrastructure provisioning

Qualifications

Required Qualifications

  • 7+ years experience in technical consulting, software development, application security, or related field OR Bachelor's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 5+ years experience in technical consulting, software development, application security, or related field OR equivalent experience
  • 1+ year(s) experience leading customer projects
  • Experience in Software Development or DevOps
  • In-depth knowledge of the Git version control system

Preferred Qualifications

  • 9+ years experience in technical consulting, software development, application security, or related field OR Bachelor's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 7+ years experience OR Master's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 5+ years experience
  • 3+ years experience leading customer projects
  • 3+ years experience in technical consulting
  • Familiarity with the GitHub platform and associated workflows or familiarity with legacy version control systems (SVN, CVS, ClearCase, AccuRev, etc.)
  • Strong experience with AI-assisted coding assistants (e.g., GitHub Copilot, Cursor) to accelerate and improve software development workflows
  • Business level proficiency in German, Dutch, French or Spanish

GitHub values

  • Customer-obsessed
  • Ship to learn
  • Growth mindset
  • Own the outcome
  • Better together
  • Diverse and inclusive

Manager fundamentals

  • Model
  • Coach
  • Care

Leadership principles

  • Create clarity
  • Generate energy
  • Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

Equal Employment Opportunity

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against GitHub's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on GitHub's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    GitHub's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.