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Open nowPosted 4 days ago

Help Desk Administrator

glendimplexamericas2 open roles

Where
Cambridge, ON, Canada
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Your applicationOpen nowHelp Desk Administratorglendimplexamericas · Cambridge, ON, Canada

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7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 4 days ago

The posting

Compensation Base salary: $55,000 – $65,000 Annual Bonus Potential: 3% Reason for Opening Existing Vacancy – Yes Job Summary Reporting to the I.T. Business Relationship Manager, the Help Desk Administrator is the first point of contact, providing support to end users related to computer software and/or hardware. The Help Desk Administrator provides basic troubleshooting and support, administers system and network access, and deploys computer equipment. Duties & Responsibilities

Provide rapid response to plant hardware/software issues halting/slowing manufacturing processes Act as a first point of contact and provide basic technical support for end-users’ inquiries related to computer hardware, software and telephone systems Troubleshoot routine issues in accordance with protocols and procedures Consult technical manuals, supplier documentation, and conduct basic diagnostics as needed Deploy computer equipment for staff use, ensuring the proper installation and configuration of all components and software in accordance with established procedures and instructions Identify and escalate issues to senior IT staff and vendors as appropriate Provide excellent service by performing work in a professional, courteous and timely manner Use Helpdesk ticketing system and maintain accurate and complete records Maintain an inventory of IT equipment assigned to employees. Maintain an inventory of all software installed on PCs and laptops Monitor performance of back-ups and server-based batch processes Administer system and network access rights and user accounts in accordance with network and security protocols and procedures Provide coaching on the basic use of computer hardware and/or software Collaborate with other IT staff on assigned projects and issues as required Collaborate with other departments in approach to service delivery Participate in IT projects as required

Qualifications & Educational Requirements

Certificate or diploma in Computer Science with a focus on computer systems technology, network administration, or a related field or equivalent experience Strong experience using Microsoft Windows and Office products (Word, Excel, Outlook) Ability to communicate technical information (written and verbal) to both technical and non-technical users Customer-focused mentality; demonstrated customer service skills providing prompt and courteous support Excellent organizational skills including strong time management, prioritization, and the ability to manage multiple priorities A vertical skillset that encompasses problem identification, analysis, solution definition, results, and communication, with a strong attention to detail Ability to work independently, as well as part of a collaborative team approach

Preferred:

Knowledge of:

Dell PCs and Laptops together with HP Printers Cisco switches Ubiquiti Wi-Fi solution Veeam backup solution manager Cloud server applications SAP S4 Hana/Fiori Cloud based Cisco telephone system Zendesk customer support software Tanium endpoint management software

Total Rewards Core Total Rewards

Fully funded Group Benefits (medical, dental, vision, life insurance, dependent life, AD&D, short term disability, & long-term disability) Group RRSP with 100% Employer Match up to 4% Freedom to Choose, Consult +, and Telus Pharmacy Group Employee Assistance Program Workplace Wellness Program Support of professional memberships/certifications

Additional Rewards

Educational Reimbursement Program Employee Charitable Donation Program (monetary and product donations) Employee Service & Recognition Awards Referral Bonus Program Summer Fridays Employee Engagement Committee initiatives Smart casual dress atmosphere A unique opportunity to be a key player in a growing global organization An innovative fast-paced culture focused on people

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