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Open nowFirst seen 2 days ago

Contact Center Systems Engineer

Glint Tech Solutions LLC139 open roles

Where
Elk Grove, California, United States
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Your applicationOpen nowContact Center Systems EngineerGlint Tech Solutions LLC · Elk Grove, California, United States

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

About the Role

We are seeking an experienced Contact Center Systems Engineer to support a large-scale, global enterprise contact center environment.

This role combines production support and platform engineering, including contact center routing, telephony troubleshooting, Linux-based systems, integrations, and migration from an existing commercial platform to a next-generation platform built on open-source telephony technologies.

Key Responsibilities

  • Configure and maintain routing strategies, queues, IVR flows, and agent targeting across voice, chat, email, and task channels
  • Troubleshoot production issues across telephony, network, and application layers
  • Diagnose voice quality issues including latency, jitter, packet loss, codecs, and media-path problems
  • Troubleshoot SIP/VoIP call flows and routing logic
  • Support number provisioning, porting, and regional routing
  • Analyze existing contact center configurations and map them to a new platform architecture
  • Build and validate configurations in Linux environments
  • Support platform migration and feature-parity testing
  • Integrate systems using REST APIs and webhooks
  • Participate in production incident triage and resolution
  • Create technical documentation, runbooks, and structured shift handovers

Required Qualifications

  • 3+ years of hands-on experience with enterprise Contact Center platforms
  • Experience with Genesys, NICE, Five9, Avaya, Cisco, or similar platforms
  • Strong knowledge of SIP, RTP, and VoIP
  • Experience troubleshooting call flows, routing logic, and media-path issues
  • Networking knowledge including TCP/IP, DNS, routing, firewalls, and QoS
  • Strong Linux skills including service configuration, log analysis, and command-line troubleshooting
  • Scripting/programming experience with Python, JavaScript, or Bash
  • Experience with REST APIs, webhooks, Git, and deployment workflows
  • Experience supporting and troubleshooting production systems

Preferred Qualifications

  • Experience with FreeSWITCH, Kamailio, OpenSIPS, Asterisk, or similar open-source telephony technologies
  • Contact center platform migration experience
  • Experience with Wireshark, sngrep, sipgrep, or HOMER
  • Terraform or Ansible
  • Splunk, Grafana, Prometheus, or Datadog
  • SQL fundamentals
  • Cyara or other automated voice-testing platforms
  • Exposure to AI-enabled contact center capabilities such as virtual agents, intent-based routing, or speech analytics
  • ITIL / ITSM familiarity

Education

Bachelor's degree in Computer Science, Information Systems, Telecommunications, or a related field, or equivalent practical experience.

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