Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Customer Service Specialist

Global576 open roles

Where
Hudson, NH, United States
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service SpecialistGlobal · Hudson, NH, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Global's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Global postings stay open a median of 12 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted today

Global median: 12 days open

The posting

Job Description

Tremco Construction Products Group brings together Tremco CPG Inc.’s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.

General Purpose of the job:

Briefly describe the job's primary purpose or contribution to the department or the organization.

The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Handle large volumes of calls, emails, and faxes. Respond to all aspects of customers’ and representatives’ inquiries or requests (orders, product information, stock status, pricing, rate quotes, shipping information, samples, etc.)
  • Accurately key orders and set up new customers into the system.
  • Check stock availability to confirm orders.
  • Handle special requests such as color matching and custom size orders.
  • Responsible for all aspects of logging orders, routing, shipping, ad tracking of outbound orders; works with transporters for freight pick-up and ensures that deliveries are routed appropriately.
  • Prepares and verifies relative shipping documents like bills of lading (BOL’s).
  • Enter “on times” daily by scanning BOL’s into the system; provide monthly updates on delivery times (i.e. how many were late vs. on time).
  • Ensure all orders are shipped and invoiced promptly and accurately; provide 2nd check for PO’s before sending to the floor and perform shipping inspection prior to shipments being sent.
  • Supply SDS upon request and with all shipped products.
  • Keep customer and/or sales representatives advised of anticipated ship dates and any delays regarding orders.
  • Be proactive in communicating changes to orders.
  • Obtain and continuously enhance a broad knowledge of product lines, prices, delivery time, and similar data as required relating to the business units being services.
  • Follow ISO required procedures as related to the customer service function.
  • Troubleshoot issues regarding pricing, tracing, and tracking orders, delivery times, product information, and stock availability.
  • Suggest potential alternatives/solutions to customer concerns.

EDUCATION REQUIREMENT:

  • High school diploma or general education degree (GED)

EXPERIENCE REQUIREMENT:

  • Two to four years related customer service experience and/or training.
  • Experience working with distributors, contractors and or sales reps.

OTHER SKILLS AND ABILITIES: Indicate if required or preferred.

  • Must be able to communicate clearly and professionally both in verbal and written form.
  • Strong proficiency with Microsoft Office applications required.
  • Understanding of Lean Management Principles is an asset.
  • Demonstrates office etiquette including; communication, decision making, and problem solving.

OTHER QUALIFICATIONS

  • Quickbooks Preferred
  • Possess a strong understanding running sales reports, extending codes, material master, customer master, listings/exclusions, etc.
  • SAP preferred

PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, and lift up to 50 lbs.

BENEFITS AND COMPENSATION:

The salary range for applicants in this position generally ranges between $50,000 and $60,000 plus incentive compensation. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Global's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Global's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Global's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.