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Open nowPosted yesterday

IT Support Engineer

Global2,616 open roles

Where
United Arab Emirates
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Your applicationOpen nowIT Support EngineerGlobal · United Arab Emirates

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Global postings stay open a median of 13 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted yesterday

Global median: 13 days open

The posting

Job Description

Key Responsibilities

  • Install, configure, test, maintain, and decommission IT hardware, software, cabling, and related equipment in accordance with established standards and procedures.
  • Diagnose and resolve hardware and software malfunctions, ensuring the proper functionality of IT installations.
  • Provide first-line technical support to employees, responding to IT service requests and offering guidance on available systems, applications, and services.
  • Record, monitor, and track support requests, including user details, reported issues, actions taken, and resolution feedback.
  • Escalate complex technical issues to senior IT colleagues or the appropriate support teams in accordance with established procedures.
  • Maintain accurate IT asset and configuration management records, documenting all hardware and software installations, removals, and changes.
  • Assist in evaluating change requests and investigating technical problems related to hardware and software installations.
  • Follow approved installation procedures, technical standards, and health and safety guidelines.
  • Coordinate with internal teams, suppliers, and external service providers to ensure effective IT support and service delivery.

Qualifications & Experience

  • Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
  • Minimum of 4 years of experience in IT support or technical support roles.
  • Professional certifications such as MCSA, MCSE, or ITIL are preferred.
  • Good working knowledge of Windows 10, Microsoft Office 365, and IT support applications.
  • Strong understanding of hardware and software installation, configuration, troubleshooting, and maintenance.
  • Knowledge of IT asset management, configuration management, and IT service support procedures.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Ability to work independently, manage priorities, and collaborate effectively within a team.
  • Fluency in English is essential.

Why Join Us?

  • Be part of an established and reputable UAE business group.
  • Work in a collaborative and professional environment.
  • Gain exposure to diverse IT systems, technologies, and business operations.
  • Benefit from opportunities for professional development and career growth.
  • Contribute to supporting and enhancing technology operations across the organization.

About Us

Ali & Sons Holding LLC is a pioneering force that has been instrumental in shaping the direction and development of the UAE’s economy through its diverse, dynamic, and high-end offerings.

Since its establishment. Ali & Sons has remained determined to deliver innovative solutions, modern and original products, and services with technologically advanced resources that enable sustainable and positive outcomes.

The multi-faceted conglomerate holds a solid presence across a vast scope of sectors which include Automotive, Oil & Gas, Contracting, Commercial, Marine Engineering, Retail, Property Management, Tourism, Manufacturing, and Healthcare.

The group is aligned with some of the globe’s most prestigious and sought-after brands such as Porsche, Audi, Volkswagen, and Skoda. In parallel, the company has founded several of its own highly successful brands including Amwaj Jewellery, Ali & Sons Real Estate, and Eurostar Rent-A-Car.

Ali & Sons Holding LLC is a pioneering force that has been instrumental in shaping the direction and development of the UAE’s economy through its diverse, dynamic, and high-end offerings.

Since its establishment. Ali & Sons has remained determined to deliver innovative solutions, modern and original products, and services with technologically advanced resources that enable sustainable and positive outcomes.

The multi-faceted conglomerate holds a solid presence across a vast scope of sectors which include Automotive, Oil & Gas, Contracting, Commercial, Marine Engineering, Retail, Property Management, Tourism, Manufacturing, and Healthcare.

The group is aligned with some of the globe’s most prestigious and sought-after brands such as Porsche, Audi, Volkswagen, and Skoda. In parallel, the company has founded several of its own highly successful brands including Amwaj Jewellery, Ali & Sons Real Estate, and Eurostar Rent A Car."

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