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Open nowFirst seen 5 days ago

Product Owner (Consumer Payments)

Globalchannelmanagement685 open roles

Where
Charlotte, North Carolina, United States
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Your applicationOpen nowProduct Owner (Consumer Payments)Globalchannelmanagement · Charlotte, North Carolina, United States

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

The Product Owner for Consumer Payments supports the strategy, development, and day-to-day delivery of digital payment experiences across the bank's consumer payment ecosystem (Zelle®, bill pay, internal/external transfers, ACH, and domestic wires). This role bridges the gap between Product Managers, Technology, Operations, and cross-functional teams.

REQUIRES:

  • Agile Execution: Proven ability to write detailed user stories defining functionality, business/payment rules, exception flows, and customer experience considerations.
  • Sprint Management: Active participation in sprint planning and reviews to ensure payment features are fully refined and ready for development.
  • Tactical Decision-Making: Ability to make day-to-day choices regarding payment priorities, feature trade-offs, and defect resolutions.
  • Documentation: Experience maintaining process flows, banking business rules, payment scenarios, and release notes.
  • Stakeholder Management: Skill in communicating updates, risks, and changes across Product, Operations, Servicing, and Technology departments.
  • Core Agile Tools: Strong, hands-on experience using Jira (backlog/sprints) and Confluence (documentation/collaboration).
  • Technical Payment Knowledge: Working knowledge of ACH and/or wire transfer processes (initiation, processing, settlement, exceptions, returns, and controls).
  • Risk & Regulatory Compliance: Understanding of payment controls, operational risk, fraud prevention, and regulatory frameworks including NACHA, OFAC, approvals, and banking audit requirements.

Core Responsibilities & Daily Execution

  • Backlog Ownership: Create, prioritize, and maintain the product backlog specifically for consumer payment rails (Zelle®, bill pay, internal/external transfers, ACH, and wires).
  • Requirements Definition: Write clear user stories defining functionality, backend payment rules, exception flows, and customer experience considerations.
  • Sprint Facilitation: Participate in sprint planning and reviews to ensure payment features are refined, well-understood, and ready for development.
  • Tactical Decision-Making: Make day-to-day choices regarding priorities, feature trade-offs, and defect resolutions to prevent development bottlenecks.
  • Documentation & Mapping: Maintain exhaustive product documentation, including process flows, business rules, payment scenarios, and release notes across all payment types.

Cross-Functional Collaboration

  • Team Alignment: Partner cross-functionally with UX, Development, IT, Fraud, Compliance, Servicing, and Marketing to ensure updates meet both business goals and customer safety expectations.
  • Stakeholder Communication: Serve as the central point of contact to broadcast progress, updates, risks, and changes across Product, Operations, Servicing, and Technology divisions.
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