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Open nowFirst seen 4 days ago

Remote IT Incident Analyst

Globalchannelmanagement685 open roles

Where
Trenton, New Jersey, United States, Remote
Work mode
Remote
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Your applicationOpen nowRemote IT Incident AnalystGlobalchannelmanagement · Trenton, New Jersey, United States, Remote

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Globalchannelmanagement's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

IT Incident Analyst needs 31 years experience with incident management, risk management

IT Incident Analyst requires:

  • Strong knowledge of incident management processes, tools, and techniques.
  • Experience in coordinating incident response teams and managing incidents through to resolution.
  • Excellent analytical and problem-solving skills, with the ability to identify and assess risks and develop preventive measures.
  • Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.
  • Ability to work under pressure and prioritize competing demands.
  • ITIL Foundation certification is a plus.
  • Experience with ServiceNow or similar incident management tools is a plus.
  • Degree in computer science

IT Incident Analyst duties:

  • Incident Management: Manage technology incidents, including identification, assessment, prioritization, escalation, and resolution.
  • Risk Management: Identify, assess, and mitigate technology risks to ensure the security, reliability, and availability of technology systems and services.
  • Preventive Measures: Develop and implement preventive measures to minimize the likelihood of incidents and mitigate their impact.
  • Communication: Communicate incident status updates to relevant stakeholders, including IT teams, business units, and senior management.
  • Incident Response: Coordinate the incident response process, including conducting root cause analysis, identifying remediation actions, and implementing changes to prevent similar incidents.
  • Process Improvement: Continuously review incident management processes to identify opportunities for improvement and implement changes accordingly.
  • Documentation: Maintain documentation of incidents, including incident reports, post-incident reviews, and remediation actions.
  • Training: Develop and deliver incident management training to IT teams and other stakeholders.
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