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Open nowFirst seen 4 days ago

Tier-2 IT Help Desk Support

Globalchannelmanagement685 open roles

Where
Battle Ground, Washington, United States
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Your applicationOpen nowTier-2 IT Help Desk SupportGlobalchannelmanagement · Battle Ground, Washington, United States

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Globalchannelmanagement's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Tier-2 IT Help Desk Support needs 5–10 years of relevant experience is acceptable in lieu of a college degree (high school diploma/GED is sufficient).

REQUIRES:

  • Excellent customer service and communication skills with the ability to explain technical concepts in layman's terms.
  • Strong troubleshooting skills for: Windows PCs, Basic networking, Mobile devices (iPhone), Printers
  • Familiarity with Active Directory, including password resets and account unlocks.
  • Introductory understanding of Group Policy and user provisioning to coordinate with enterprise Active Directory administrators.
  • Previous field IT support required.
  • Oil & Gas/Energy background Highly Preferred
  • Customer satisfaction.
  • Ticket and issue resolution (no heavy KPI tracking; focus is on quality resolution).
  • Monday–Friday (5 days a week onsite)
  • 20% travel including Eugene, Tri-Cities, Seattle, Eastern Washington, and other locations as needed.

DUTIES:

  • Troubleshoot Windows PCs, networks, iPhones, printers, and field equipment.
  • Provide Tier-2 IT support to operations teams.
  • Escalate and coordinate issues with enterprise infrastructure and network teams as needed.
  • Communicate technical issues clearly to non-technical pipeline operators and operations leadership.
  • Perform basic backend/software management tasks and coordinate system changes with the enterprise team.
  • Use the ticketing system to manage service requests and provide remote support.
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