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Open nowFirst seen 5 days ago

Soporte Técnico Nivel 1 Jr

GLORY103 open roles

Where
Mexico/Mexico City
Work mode
On site
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Your applicationOpen nowSoporte Técnico Nivel 1 JrGLORY · Mexico/Mexico City

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on GLORY's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. GLORY postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

GLORY median: 2 days open

The posting

El Technical Support L1 Jr. es el primer punto de contacto operativo para la atención de incidentes. Su misión es registrar, clasificar y dar seguimiento a los tickets de servicio, asegurando la captura correcta de información, brindando soporte básico (Phone Fix) bajo procedimientos definidos y contribuyendo al cumplimiento de SLA.

Key Responsibilities

• Recepción y triaje de incidentes: registro, clasificación y diagnóstico inicial. • Resolución remota (Phone Fix) de fallas de hardware y software, bajo procedimientos definidos. • Asignación a campo con contexto técnico completo. • Atención al cliente clara, profesional y empática. • Capacitación continua en productos y procedimientos.

Skills, Knowledge & Expertise

REQUISITOS

• Bachillerato o carrera técnica en informática, TIC’s o afín. • 6 meses a 1 año en atención a clientes o mesa de ayuda. • Conocimientos básicos de cómputo. • Manejo básico de Microsoft Office (Word, Power Point, Excel, Power Bi, Outlook). • Deseable experiencia en sistemas de tickets.

HORARIOS Y DISPONIBILIDAD

• Cobertura operativa: lunes a domingo, de 05:00 a 24:00 hrs. • Turnos rotativos dentro de esa ventana, definidos por el Líder de Soporte. • Jornada laboral conforme a la Ley Federal del Trabajo. • Flexibilidad según volumen, proyectos especiales o contingencias.

COMPETENCIAS

• Servicio al cliente. • Organización. • Comunicación efectiva. • Seguimiento. • Aprendizaje continuo. • Trabajo en equipo.

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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