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Open nowFirst seen 4 days ago

Soporte técnico - Primer nivel, CDMX

GLORY103 open roles

Where
Mexico/Mexico City
Work mode
On site
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Your applicationOpen nowSoporte técnico - Primer nivel, CDMXGLORY · Mexico/Mexico City

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on GLORY's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. GLORY postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

GLORY median: 2 days open

The posting

Glory Global, empresa líder en Soluciones Tecnológicas de Cash Management, busca tu talento:

Soporte técnico- Primer nivel: Recepción, clasificación y registro de tickets correctivos, brindando atención inicial para resolver incidencias de forma remota, cumplir SLA y evitar envíos innecesarios a campo

Key Responsibilities

Tus funciones:

  • Gestión y filtrado de tickets correctivos.
  • Atender y resolver casos vía llamada telefónica o por correo hacia el cliente
  • Resolución remota (Phone Fix)
  • Escalar tickets a Dispatch
  • Mantener trazabilidad y calidad de registros en Sistema y bitácoras.
  • Escalamiento oportuno, asegurando calidad de datos, cumplimiento de SLA y reducción de envíos a campo, con apoyo en capacitación técnica y colaboración con equipos operativos.

Skills, Knowledge & Expertise

FORMACIÓN Y CALIFICACIONES REQUERIDAS

· Carrera técnica o licenciatura en Informática, Sistemas Computacionales, TI o afines.

· Experiencia en soporte técnico, dispatch o roles similares.

· Conocimiento básico en soporte técnico de hardware y software (deseable).

· Manejo de sistemas y herramientas de registro.

· Manejo de paquetería Microsoft Office (Word, Power Point, Excel y Power Bi)

· Español fluido; inglés básico.

Job Benefits

• Sueldo mensual

• Contratación directa, 100% nominal

• Pago quincenal con HSBC

• Prestaciones de Ley y Superiores

En Glory Global Solutions creemos en la diversidad e inclusión. Defendemos la igualdad de oportunidades sin discriminar por género, raza, edad, religión, orientación sexual o cualquier otro aspecto que pudiera ser considerado excluyente.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against GLORY's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on GLORY's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    GLORY's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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