The posting
About GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. Second Shift Position- Monday- Friday 3:30pm to 12:00am Summary The Customer Service Representative (HU) position is responsible for supporting OEM parts operations and Port Installed (PIO) inventory activities, managing inventory reconciliation and discrepancy resolution processes, coordinating customer and operational support requirements, maintaining reports and documentation that support inventory accuracy and operational efficiency. The role works closely with warehouse operations, Vehicle Proscessing Center (VPC) teams, OEM customers, and internal stakeholders to ensure accurate inventory tracking, timely issue resolution, and compliance with operational problem-solving, and cross-functional communication. Responsibilities - Monitor and maintain OEM parts and Port Installed Options (PIO) inventory records to support inventory accuracy and operational requirements- Track inventory, transactions, parts movement, usage activities, and inventory balances to ensure accurate inventory control and traceability. - Perform inventory reconciliation activities by comparing inventory records, transaction history, and physical inventory data to identify discrepancies.- Investigate and resolve inventory variances, shortages, damaged parts, missing inventory, and transaction discrepancies through analysis and coordination with operational stakeholders.- Process repair orders, inventory adjustments, parts transactions and supporting documentation in accordance with established procedures.- Coordinate with warehouse operation personnel to verify inventory activity, resolve inventory concerns, and support daily operational requirements. - Communicate with OEM customers regarding inventory status, parts availability, discrepancy resolution, repair order updates, and operational support requests.- Maintain inventory reports, tracking logs, repair order documentation, reconciliation records, and customer support files to ensure data accuracy and audit readiness.Prepare inventory performance reports, discrepancy summaries, inventory status updates, and operational reports for management and customer review.- Review inventory activity and transaction trends to identify recurring issues, process gaps, and opportunities for improved inventory accuracy.- Support customer requirements by responding to inquires, providing inventory information, and facilitating timely resolution of inventory-related concerns.- Coordinate with Vehicle Processing Center (VPC), warehouse, operations, and customer service teams to support efficient inventory management and parts availability. - Ensure compliance with inventory control procedures, documentation requirements, and company operational standards.- Assist with implementation of process improvements that enhance inventory accuracy, customer service performance, and operational efficiency. - Support inventory audits, cycle counts, and reconciliation reviews by providing documentation and inventory analysis.- Assist with inventory system updates, reporting enhancements and process documentation activities. - Participate in special projects related to PIO inventory management, customer support initiatives. and operational improvement efforts. Compensation pay range $48,000-$58,000/Year (Subject to Compensation Study Request) Education & Experience
High School Diploma/G.E.D Required AA Degree Preferred 1-2 Years Customer Service Experience Required
Knowledge and Skills
Parts tracking and inventory documentation OEM parts administration Automotive parts inventory experience Warehouse Management System (WMS) experience
Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws. Physical Requirements
Frequent lift and carry usual 15 lbs, max 30 lbs Sit, drive, climb, crouch occasionally, 1-3 hours per day Stand and walk constantly, 5+ hours per day Bend, stoop, reach over shoulder, balance, push, pull, kneel, squat frequently, 3-5 hours per day
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Working and Environmental Conditions This position works in a plant manufacturing/warehouse setting at Port Hueneme, CA
Frequent use of both hands for simple and firm grasping Will be operating automotive lifts, printers, computers, scanners Will be writing and using precision electrical wiring
Exposure to loud noises from vehicles and heavy machinery Exposure to indoor and outdoor weather conditions Exposure to automobile exhaust, fuel, chemical cleaners, adhesives
The information contained herein is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of skills and abilities required to do the job. Glovis America, Inc. reserves the right to alter and change this job description at any time without notice based on business needs.
