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Open nowPosted today

Business Analyst – Digital Workplace & EUS (Bank, Permanent)

GMP RECRUITMENT SERVICES (S) PTE LTD

Pay
SGD 13,000 – SGD 14,000 a Monthly
Where
Singapore
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Your applicationOpen nowBusiness Analyst – Digital Workplace & EUS (Bank, Permanent)GMP RECRUITMENT SERVICES (S) PTE LTD · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on GMP RECRUITMENT SERVICES (S) PTE LTD's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted today

The posting

Responsibilities

  • Engage business stakeholders across APAC to identify business needs, analyse pain points, and translate defined and emerging requirements into prioritised business requirements, user stories, process maps, and actionable service improvements.
  • Conduct current-state and future-state assessments, gap analysis, and feasibility studies to identify improvement opportunities, assess business value, and support demand prioritisation.
  • Partner with EUS service owners and engineering teams to design and enhance end-user services across Microsoft 365, collaboration tools, endpoint devices, remote access, trading platforms, and productivity solutions.
  • Facilitate design workshops, define acceptance criteria, coordinate user acceptance testing and pilots, and analyse user feedback, satisfaction, adoption, and support trends to drive continuous improvement.
  • Develop and manage internal communications for major IT initiatives, including Modern Workspace, Microsoft Copilot, Teams Phone, Zscaler/ZPA, M365 enhancements, and Windows 11, ensuring compliance with approved templates and governance requirements.
  • Manage Modern Workspace portal content and deliver adoption programmes, training materials, user guides, FAQs, champion networks, and awareness initiatives to improve technology adoption and productivity.
  • Coordinate engagement across business units, EUS teams, and senior management; prepare leadership updates and track business requirements, adoption, satisfaction, engagement, and service improvement metrics.
  • Maintain requirements documentation, service designs, communication assets, and adoption playbooks in accordance with applicable banking IT governance, risk, security, and regulatory standards, including MAS TRM and internal security requirements.

Requirements

  • Minimum 8 years of relevant experience across business analysis, business engagement, internal communications, change management, or digital workplace adoption.
  • Demonstrated experience in eliciting, analysing, and documenting business requirements, including ambiguous or undefined business needs, and translating them into actionable service improvements.
  • Experience with digital workplace and end-user technologies, including Microsoft 365, Teams, Copilot, endpoint management, remote access, and collaboration platforms.
  • Experience in enterprise internal communications, portal content management, communication campaigns, and digital workplace adoption programmes.
  • Experience in service design, process mapping, requirements traceability, user acceptance testing, stakeholder workshops, or business process improvement.
  • Experience in financial services or other regulated environments is advantageous, with knowledge of IT governance, risk management, security controls, and regulatory compliance requirements.
  • Experience using adoption analytics, user feedback, satisfaction metrics, and service performance data to evaluate outcomes and identify improvement opportunities; exposure to multimedia communications and structured change management frameworks is advantageous.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232

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By submitting your CV and personal data to The GMP Group, you consent to the collection, use and disclosure of your personal data for recruitment and employment-related purposes. This includes considering you for current and future roles, sharing relevant information with prospective employers, conducting reference checks, processing or transferring data across borders, and using recruitment technologies — including applicant tracking systems (ATS) and third-party AI-enabled tools — to process CVs and support candidate matching.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.gmprecruit.com/legals/

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