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Open nowPosted yesterday

Inbound Customer Service Patient Representative

gn137 open roles

Pay
$21 – $24 an hour
Where
NJ, Parsippany
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Your applicationOpen nowInbound Customer Service Patient Representativegn · NJ, Parsippany

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. gn postings stay open a median of 3 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted yesterday

gn median: 3 days open

The posting

Inbound Customer Service Patient Representatives provides a high level of customer service while generating appointments by answering incoming calls working in a premier contact center.

The role includes utilizing the customer management software to manage and track the results of contacts

Key Responsibilities:

  • Provide high level customer service with graceful, high-level, pleasant conversations
  • Answer various questions regarding hearing health and set appointments with the guidance of a script
  • Rebuttal and probe to retain client base
  • Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
  • Answer returned inbound calls as needed after initial outbound contact
  • Handle inbound, lead generation, email correspondence, web correspondence and chat
  • Maintain quality service by following organizational standard operating procedures
  • Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
  • Learn and understand basic industry knowledge
  • Collaborate with Patient-Facing Clinical staff and hearing care professionals
  • Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity

Requirements:

  • 2+ years of call center experience
  • Proven track record of delivering exceptional customer service
  • Intermediate proficiency in MS Word and Excel
  • Typing proficiency and computer savvy
  • Must have reliable transportation to commute to Parsippany, NJ Monday through Friday

Skills:

  • Multitask using various applications simultaneously
  • Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
  • Ability to understand the customer’s requirements promptly and present solutions that meet their needs.
  • Excellent interpersonal communication skills
  • Ability to multitask and manage time in a fast-paced environment
  • Skilled in handling objections and rejection
  • Professional telephone etiquette skills
  • High proficiency with written correspondence
  • Highly motivated and receptive to coaching
  • Strong problem-solving and organizational skills
  • Team Player
  • Self-sufficient and passionate about success

Additional Responsibilities:

May take on additional responsibilities and tasks to support the growth and success of the team and organization.

Schedule:

40 hours per week, Monday – Friday between the hours of 8:00 a.m. and 8:00 p.m. based on contact center needs.

Every other Saturday from 9:00 a.m. - 5:30 p.m. with one day off between Monday and Friday.

Compensation:

  • $21.00 - $24.00 an hour depending on experience
  • Commission eligible

Benefits

We offer a competitive and comprehensive benefits package which includes:

  • 401(k) with matching
  • Health, dental, and vision insurance
  • Life insurance -employer paid
  • Option to purchase additional life insurance - AD&D
  • Critical Illness
  • Hospital Indemnity
  • STD & LTD
  • Paid time off
  • Employee discounts
  • Legal Insurance
  • Pet Insurance

Beltone is an equal opportunity employer

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