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Open nowPosted 4 days ago

Customer Service Officer (Spaans - Engels)

Go4jobs Mechelen

Where
Mechelen, Belgium
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Your applicationOpen nowCustomer Service Officer (Spaans - Engels)Go4jobs Mechelen · Mechelen, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Go4jobs Mechelen's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 4 days ago

The posting

  • Je bent het eerste aanspreekpunt voor klanten en behandelt vragen over bestellingen, facturen, accounts, annuleringen en klachten
  • Je analyseert klantvragen, zoekt naar gepaste oplossingen en zorgt voor een correcte en tijdige opvolging
  • Je verwerkt bestellingen en ondersteunt bij terugbetalingen, omruilingen en andere administratieve aanvragen
  • Je ondersteunt bij de opvolging van verzendingen, transportdocumenten en eventuele product-terugroepingen.
  • Je maakt klantenaccounts aan en houdt klantgegevens actueel
  • Je registreert en volgt serviceverzoeken op en verwijst vragen indien nodig door naar de juiste afdeling
  • Je werkt nauw samen met het commercieel team, logistiek, financiën, kwaliteit en andere interne afdelingen.
  • Je draagt bij aan een optimale klantbeleving en levert een actieve bijdrage aan het teamresultaat
  • Je verzamelt klantinformatie en signaleert behoeften of opportuniteiten om de dienstverlening verder te verbeteren.
  • Je hebt een bachelorsdiploma in een talenrichting, economie of een vergelijkbare opleiding
  • Je hebt ervaring in een gelijkaardige klantenservicefunctie binnen een internationale omgeving
  • Je communiceert vlot in het Spaans en Engels, en hebt een goede kennis Nederlands
  • Je hebt inzicht in orderverwerking en de bijbehorende administratieve processen
  • Je bent klantgericht, luistert aandachtig en blijft ook bij klachten of moeilijke gesprekken professioneel
  • Je werkt analytisch, nauwkeurig en gestructureerd
  • Je bent communicatief sterk, organisatorisch ingesteld en werkt vlot samen met verschillende afdelingen
  • Je kan goed omgaan met veranderingen en voelt je thuis in een dynamische werkomgeving
  • Je hebt een goede kennis van MS Office en ervaring met een ERP-systeem, zoals Microsoft Dynamics AX
  • Kennis van Salesforce CRM en ervaring met AI-toepassingen zijn extra troeven

Posting text belongs to the employer. Removal requests: contact us.

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