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Open nowPosted 2 hours agoWe saw it 59 min after it went up

Customer Relations Manager

Gold Care Homes179 open roles

Pay
£38,000 a year
Where
Broxbourne, EN10 6GU, United Kingdom
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Your applicationOpen nowCustomer Relations ManagerGold Care Homes · Broxbourne, EN10 6GU, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gold Care Homes's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Gold Care Homes postings stay open a median of 12 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 2 hours ago

Gold Care Homes median: 12 days open

The posting

About us:

Gold Care Homes is a well-established independent care home group for the elderly employing around 2500 employees across 34 care homes. We are looking for a Customer Relationship Manager to build a trusting and positive relationship with key stakeholders, ambassadors in the community, prospective residents, and their families.

You will be the first point of contact for our enquirers, and will effectively and empathetically support them in the journey of finding a care home for themselves or their loved ones, being on hand to answer their questions throughout and eventually welcoming them into our home when they move in.

You will be an experienced sales professional, perhaps already in a role dealing with complex or consultative sales in a targeted environment. Your sales skills are important, but your natural ability to show empathy and nurture relationships will be what makes you stand out from the crowd.

About you

  • Proven experience in targeted sales roles.
  • Ability to create and nurture relationships and referrals with key stakeholders.
  • You will have excellent IT skills and you will be familiar with using a sales CRM software package such as SalesForce.
  • Excellent communication skills.
  • Presentation skills.
  • Target driven and customer centric.
  • Empathetic and caring approach.

What you will be doing

  • Managing all enquiries professionally and in a timely manner.
  • Meeting set occupancy and revenue targets.
  • Advancing enquiries through the sales process and conducting show rounds.
  • Exceeding customer expectations and delivering a first-class customer experience.
  • Business development and networking.
  • Local marketing, including organising and managing events at the care home.
  • Building awareness of the care home and establishing links and partnerships in the local community.
  • Administrative duties, such as move in and contract paperwork.

What you will need:

  • A flexible approach to the needs of our customers and an understanding of the issues that older people face.
  • A full UK driving licence.
  • A positive attitude.
  • Ability to meet targets and KPIs and deliver results.

Benefits:

  • Salary up to £38,000 per annum + commission, with OTE potential of £60,000
  • Employee of the Month
  • Long term service awards
  • Blue Light Card
  • Professional Development
  • Refer a Friend

If this sounds like your next opportunity, please apply with a current CV.

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  1. A CV for this posting

    Written against Gold Care Homes's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Gold Care Homes's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Gold Care Homes's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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