The posting
About Our Home:
Nestled in the tranquil heart of Braintree, St Mary’s Court Care Home is more than just a residence—it’s a sanctuary where the gentle hum of life is punctuated by laughter, the chirping of our resident peacocks, and the rustling of leaves in our expansive gardens. Here, every corner is crafted with love, every activity tailored with thought, and every meal prepared with passion. As the sun filters through the trees and dances on the landscaped grounds, our dedicated team ensures that every moment is steeped in comfort, dignity, and joy. Welcome to a place where care meets community, and every day is a celebration.
We are currently seeking a part-time Receptionist to join our team and provide weekend reception cover.
About the Receptionist Position:
As a Receptionist, you’ll be our clients' first point of contact, greeting them and providing guidance for their visit. From notifying employees of guests to providing directions to a specific part of the care home, our Receptionist will be willing to work with visitors to address their needs.
Additionally, you’ll be responsible for performing clerical tasks that support the care home's daily operations. From answering phone calls, distributing mail, and scheduling meetings, you’ll have a hand in all parts of the business.
Duties and Responsibilities
- To act as first point of contact to the Home by answering the phone and operating a small telephone switchboard – receiving and transferring calls, recording and passing on accurate messages where necessary.
- To deal with queries from the public and customers
- To monitor visitor access and maintain security awareness
- To provide general administrative and clerical support
- Receive and greet visitors and members of the public and respond to their enquiries, and escort them to their meetings etc.
- Receive deliveries and arrange for their distribution.
- Typing of documents including letters, minutes, charts, notices etc
- Keeping the reception area tidy and its notice boards up to date.
- Book transport as required.
- Dealing with post and distributing to relevant departments, people.
- Setting up meeting facilities
- Arranging for catering for meetings and daily office use
- Undertake all pre-employment checks (references, DBS, etc.) and proactively supporting the on-boarding process.
- Maintaining employees file records up-to-date by updating changes in employee detail or status in a timely manner.
- Arrange meetings, process confidential reports and documents, filing electronic and hard copy, tracking deadlines and taking action as required
- Additional administration duties may be requested from different departments
Requirements
- At least one year’s experience of switchboard/receptionist duties.
- The ability to remain calm, helpful and courteous whilst providing professional services to callers, visitors, residents and fellow work colleagues.
- Good Time Management
- Excellent communication skills with the ability to communicate at all levels and with a pleasant telephone manner.
- An organized approach and good attention to detail
- Good IT skills including Excel, Word, Outlook and PowerPoint
What we can offer you:
- Salary £13.50 per hour
- Employee of the Month
- Long term service awards
- Blue Light Car
- Professional Development
- Refer a Friend
