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Open nowPosted 8 days ago

Hotel Front Desk Clerk PT

Gold Strike25 open roles

Where
Tunica, MS, United States, Robinsonville, MS, United States
Work mode
On site
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Your applicationOpen nowHotel Front Desk Clerk PTGold Strike · Tunica, MS, United States, Robinsonville, MS, United States

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The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market. Gold Strike postings stay open a median of 6 days.

Share of postings closed within
  1. 1.9%1 day
  2. 4.0%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.2%30 days
This job: posted 8 days ago

Gold Strike median: 6 days open

The posting

Job Description

PRIMARY PURPOSE: As a Front Desk Representative, you will welcome and register hotel guests and handle requests expeditiously. Provide outstanding front desk service, ensuring an exceptional hotel guest experience.

Position: Hourly, Part-Time Shift: Swing/Grave Location: Gold Strike Casino

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Welcome guests to the property by providing memorable service, anticipating guest needs, and responding to and resolving any guest. • Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‐ins and all other tasks associated with guest room check‐ins and check‐outs. • Enhance guest experience through offering upgraded accommodations where available following authorized programs and processes and promoting One Star Rewards enrollment and other benefits to our guests. • Partner with Housekeeping and other related departments to meet guest expectations and special requests. • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures. • Control and issue keys while promoting the security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish. • Perform other job‐related duties as requested.

Qualifications

MINIMUM REQUIREMENTS:

• High School Diploma or Equivalent. • Six (6) months of previous cash-handling experience. • One (1) year face to face guest service experience. • Work varied shifts, including weekends and holidays.

KNOWLEDGE, SKILLS, AND ABILITIES: • Able to effectively communicate in English, in both written and verbal forms. • Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.

• Proficiency in computer software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e., telephone, copier, fax machine. • Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail. • Effective listening abilities with strong judgment skills. • Knowledge of accommodations room capacities and amenities. • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts. • Maintain a professional, neat, and well‐groomed appearance adhering to company standards.

WORKING CONDITIONS: *This is not intended to include every duty or responsibility of the job nor is it intended to be an all‐inclusive list of the skills and abilities required to do this job.

This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.

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