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Open nowPosted 2 days ago

HR Helpdesk Officer

goldenagri279 open roles

Where
DKI Jakarta
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Your applicationOpen nowHR Helpdesk Officergoldenagri · DKI Jakarta

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. goldenagri postings stay open a median of 6 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 2 days ago

goldenagri median: 6 days open

The posting

Job description summary :

The Helpdesk staff is responsible for ensuring that all HR-related inquiries are handled appropriately and meet expectations with regards to performance and meeting defined metrics/ benchmarks

Job Description :

  • Ensure the quality of resolution for all queries / requests received via calls and / or service request tool. Log and discuss employee feedback with supervisor in order to improve services experience and ensure high level of customer (employee) satisfaction
  • Ensures the accuracy of the support / resolution provided by reviewing the support / resolution before it delivered
  • Knowing how to measures the performance as individual
  • Proactively improve proficiency and productivity and drives consistent work quality
  • Having knowledge of HR function, processes and application to maximizes efficiencies and effectiveness of services
  • Ensures that Helpdesk practice is always aligned to the mission / vision
  • Performs additional duties assigned, as and when required, especially when relevant to the role or future skill development

Job Requirements :

  • Minimum Bachelor’s degree (S1) in any major with a minimum GPA of 3.00.
  • Minimum 1–2 years of experience in Customer Service
  • Good command of English, both written and spoken, for communication and work documentation.
  • Strong analytical, detail-oriented, and accuracy skills.
  • Good communication and coordination skills across teams/departments.
  • Able to work independently and as part of a team, with initiative in improving work processes.

"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"

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