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Open nowPosted yesterday

Front Desk

Good Hospitality Services

Where
Crown Point, IN, US
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Your applicationOpen nowFront DeskGood Hospitality Services · Crown Point, IN, US

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Good Hospitality Services's own form.

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted yesterday

The posting

POSITION SUMMARY: Responsible for registering guest, assign to rooms, and checking out guests in a prompt and courteous manner. You must be able to furnish varied and routine information to guests and fellow employees in a courteous, pleasant and tactful manner.

PRIMARY RESPONSIBILITES:

  • Receives shift instructions and drawer from Manager and reviews Front Desk Log.
  • Counts and verifies bills and coins in drawer.
  • Generates current house status and pre-registration report.
  • Compares housekeeping report to house status, resolves discrepancies with housekeeping, and performs daily bucket checks.
  • Checks in guests, establishes credit and assigns rooms according to standard operating procedures.
  • Verifies guest history information, issues guest room key, and answers guest inquiries.
  • Answers switchboard promptly, relaying calls and recording messages.
  • Receives and sorts incoming mail and prepares outgoing mail.
  • Pre-blocks and pre-registers groups or tours as assigned.
  • Receives documents and places wake-up calls.
  • Post any and all incidental charges to guest folios.
  • Checks out guests, finalizes folio, collects payment, and obtains guest room key.
  • Resolves customer complaints, recording specific complaint information.
  • Maintains and cleans immediate work area.
  • Balances drawer at the end of shift and prepares cash drop and records on Cash Drop Log.
  • Records significant information to Front Desk Log.
  • Performs other duties as needed or assigned.
  • Maintains compliance with company policies, practices, procedures and safety standards.
  • Inspects all conference rooms and common areas each day to ensure security standards are met.
  • Reports in proper uniform, which is cleaned and pressed.
  • To be familiar with local competition and rates
  • To attend and participate in staff meetings.
  • To handle all incoming reservations and record properly.
  • To be familiar with the local areas surrounding the hotel with regards to restaurants, gas stations, etc.
  • To handle inquiries, both phone and in person, giving property tours when at all possible.
  • To perform daily, area hotel availability checks.
  • Washes, dries and folds laundry during their shift according to the Laundry Attendant guidelines.
  • Other duties as requested.
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