The posting
📍Hybrid, London (2 days per week), Remote (3 days per week) 🚆 Occasional paid travel to our Sheffield and Lincoln offices
Our mission:
- Two in five people in the UK rent their homes. Our mission? To provide them with the best renting experience in the world 🌎
- We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠
- Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350+ Goodlordians across the group supporting the mission! 💚
The Role
We’re looking for a Proposition Manager to lead the evolution of Goodlord Referencing.
This is a unique opportunity to shape the future of one of our core propositions, helping define not just what tenant referencing looks like today, but what it should become next.
Working at the intersection of strategy, customer insight and collaboration, you’ll identify opportunities to improve quality, speed, trust and customer experience across the referencing journey. You’ll combine evidence, commercial thinking and customer insight to influence the direction of the proposition, balancing immediate opportunities with a longer-term vision.
Success in this role comes from collaboration. You’ll work closely with Product, Marketing, Operations, Commercial, Compliance and Engineering to test ideas, build alignment and turn insight into meaningful improvements for our customers and business.
If you enjoy solving customer problems, challenging assumptions with evidence and shaping propositions through collaboration, this could be a great next step.
What you’ll be doing
As Proposition Manager, you’ll:
- Research and validate ideas through customer interviews, market research and data.
- Build a deep understanding of customers, competitors and market trends to identify opportunities.
- Turn insight into clear recommendations, business cases and commercial models.
- Help shape the strategic roadmap for Goodlord Referencing, balancing customer needs with commercial outcomes.
- Assess proposition opportunities, revenue impact and long-term value.
- Facilitate workshops and cross-functional discussions to build alignment and move ideas forward.
- Work closely with Product, Operations, Marketing, Commercial and Compliance to evolve the referencing experience.
- Continuously identify opportunities to improve quality, speed, trust and customer experience.
What we're looking for
We’re looking for someone with experience, ideally in a B2B SaaS environment, shaping products, propositions or customer journeys, who combines customer insight, commercial thinking and collaboration to influence strategic direction.
You’ll bring experience of:
- Developing products, propositions or customer journeys based on customer needs and business priorities.
- Using customer, market and competitor insight to identify opportunities and make evidence-based recommendations.
- Building business cases and assessing commercial opportunities, balancing customer value with business outcomes.
- Turning complex information into clear proposals that gain stakeholder buy-in.
- Working cross-functionally with Product, Marketing, Commercial, Operations or Engineering teams to shape and deliver initiatives.
- Using qualitative and quantitative data to validate ideas, prioritise opportunities and measure success.
- Taking ideas from discovery through to recommendation, prioritisation and implementation.
- Managing stakeholders, navigating ambiguity and bringing people together around a shared direction.
It would also be great if you have:
- Knowledge of tenant referencing, lettings, PropTech, financial services, credit scoring or another regulated or operationally complex environment.
- Experience with CRM, BI or analytics tools, process mapping or more complex data analysis.
- Exposure to sales, marketing or go to market activity.
Why this role?
This is an opportunity to make a significant impact on one of Goodlord's core propositions.
You'll work with senior stakeholders across the business, influence strategic decisions, shape the future of our referencing proposition and help define what great looks like for our customers over the coming years.
If you enjoy bringing people together, solving complex problems and building propositions that create real customer and commercial value, we'd love to hear from you.
WHY YOU'LL LOVE BEING A GOODLORDIAN
Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).
- Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified https://www.greatplacetowork.co.uk/certified-company/1558877. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally!
- Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
- 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
- Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
- Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics
WHAT’S NEXT?
If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)!
A full job spec is available on request.
Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment.
Creating a space where everyone feels included is central to who we are. Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences. If there is anything you need to participate fully in the interview process, we'd love to hear about that too - please include it in your application.
** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.
No agencies please - we have tried and trusted partners we would turn to should we require support.
