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Open nowPosted 35 hours ago

Customer Service Executive

Gosselin Group

Where
Kortrijk, Belgium
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Your applicationOpen nowCustomer Service ExecutiveGosselin Group · Kortrijk, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gosselin Group's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.8%30 days
  6. 59.1%60 days
This job: posted 35 hours ago

The posting

Als Customer Service Executive ben jij de spil tussen onze klanten, collega transport planners en transporteurs. Je zorgt ervoor dat transportopdrachten administratief correct worden verwerkt en opgevolgd, van aanvraag tot facturatie. Dankzij jouw nauwkeurige aanpak en klantgerichte communicatie verloopt elk dossier vlot en efficiënt.

Je komt terecht in een gedreven team waar samenwerking, verantwoordelijkheid en klanttevredenheid centraal staan.

Jobinhoud:

  • Beheren van de customer service mailbox;
  • Verwerken en registreren van transportopdrachten in ons TMS-systeem (TAS);
  • Communiceren met klanten over de status van hun transportdossiers en eventuele wijzigingen;
  • Administratief ondersteunen van de transportplanners;
  • Opvolgen en verwerken van wachturen en bijkomende kosten;
  • Correcte opvolging en afhandeling van transportdossiers;
  • Opmaken en versturen van transportfacturen;
  • Mee waken over een tijdige en correcte maandafsluiting;
  • Oplossen van administratieve vragen en problemen in transportdossiers;
  • Rapporteren over dossiers en uitzonderingen.

Jouw talenten

  • Minimum 3 jaar administratieve werkervaring, bij voorkeur binnen transport, logistiek of customer service;
  • Sterke administratieve en communicatieve vaardigheden, gecombineerd met een klantgerichte ingesteldheid;
  • Een gestructureerde, nauwkeurige en stressbestendige aanpak;
  • Het vermogen om prioriteiten te stellen en zelfstandig verantwoordelijkheid op te nemen;
  • Een flexibele teamplayer met een oplossingsgerichte mindset;
  • Vlotte kennis van het Nederlands, Engels en Frans, bijkomende talenkennis is een plus;
  • Goede kennis van MS Office, ervaring met een TMS-systeem is mooi meegenomen.

Posting text belongs to the employer. Removal requests: contact us.

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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