The posting
Join Our Team at Canza Management, a subsidiary of TLTsolutions
Role: Guest Services Specialist, Engagement
Location: Plymouth, California
Who We Are:
At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and consulting, established our firm with a clear mission: to empower individuals and families to build generational wealth through strategic real estate investments. Today, TLTsolutions manages a multi-million dollar portfolio primarily focused on the hospitality industry, dedicated to maximizing profitability and asset value while delivering exceptional guest experiences.
Canza Management is the operational arm and property management subsidiary of TLTsolutions, responsible for overseeing and optimizing the performance of our portfolio of premium-branded hotel properties. Our commitment to operational excellence drives every aspect of our business. We employ a hands-on approach, ensuring that we exceed the standards expected by our guests, team members, and investors.
Joining TLTsolutions and Canza Management means becoming part of a dynamic team that values professionalism, excellence, and strategic thinking. We empower our employees to take initiative in their roles and further their professional development through our continuous learning, growth, and collaboration culture.
Job Summary
The Lead Tasting Room Host is a senior, guest-facing role responsible for delivering exceptional wine experiences while also serving as the shift leader for daily tasting room operations. This position holds keys to the building and is trusted with opening and closing procedures, cash accountability, staff coordination, and frontline customer service leadership.
This is a part-time, on-site role with a clearly defined path to a Tasting Room Manager position for the right candidate.
Key Responsibilities
Guest Experience & Service Leadership
- Lead by example in delivering warm, engaging, and knowledgeable wine tasting experiences
- Set the tone for hospitality, professionalism, and inclusivity on every shift
- Handle elevated customer service situations and guest concerns with confidence and care
- Ensure all guests feel welcomed, valued, and invited to return
Opening & Closing the Tasting Room
- Open and close the tasting room according to established SOPs
- Secure the building, cash, wine inventory, and equipment
- Complete opening and end-of-day checklists accurately and consistently
- Serve as the primary point of contact during assigned shifts
Cash Handling & Accountability
- Prepare, balance, and reconcile cash tills and POS reports
- Ensure accurate processing of transactions, tips, and daily sales
- Report discrepancies promptly and professionally
- Maintain trust, transparency, and attention to detail in all financial handling
Team Coordination & Break Management
- Coordinate staff breaks and shift flow to ensure seamless guest service
- Provide real-time direction and support to tasting room hosts
- Assist with onboarding and coaching of new team members
- Communicate staffing needs or challenges to management
Sales & Wine Club Leadership
- Consistently drive bottle sales and wine club enrollment
- Support team members with wine club conversations and closing techniques
- Model best practices for storytelling, discovery questions, and closing tastings
Operational Excellence
- Maintain cleanliness, organization, and presentation of the tasting room
- Ensure compliance with alcohol service laws, safety standards, and company policies
- Identify opportunities to improve efficiency, service flow, and guest satisfaction
Required Qualifications and Skills
- Minimum 2+ years of wine, hospitality, or customer-facing experience
- Prior experience as a shift lead, key holder, or senior service role preferred
- Strong oral communication and guest engagement skills
- Proven ability to handle customer service issues calmly and professionally
- Experience with cash handling and POS systems
- Strong problem-solving skills and sound judgment
- Ability to lead peers while maintaining a collaborative, respectful team dynamic
- Reliable, detail-oriented, and comfortable taking ownership
- Must be 21 years of age or older
- Availability to work weekends, holidays, and special events
Compensation and Benefits
- Hourly Rate: $22 – $24 per hour (based on experience and leadership capability)
- Tips and performance-based incentives
- Employee wine discounts
- Leadership development and cross-training opportunities
- Clear advancement path to Tasting Room Manager
Growth & Advancement Opportunity
This role is intentionally designed as a pipeline to management. Successful Lead Tasting Room Hosts may advance into a Tasting Room Manager role based on performance, leadership ability, and business needs.
Russ Reyes email [email protected]
Ready to Make a Difference?
Join TLTsolutions and Canza Management to contribute to our mission of exceptional hotel investment and management, ensuring unforgettable experiences for our guests, continuous professional growth and development for our employees, and lasting value for our investors.
TLTsolutions is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment that values and celebrates all team members’ unique backgrounds, perspectives, and talents. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or other protected characteristics.
