Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 hours ago

Technical Support Technician

Grapevine MSP Technology Services

Where
Bakersfield, CA, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support TechnicianGrapevine MSP Technology Services · Bakersfield, CA, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Grapevine MSP Technology Services's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 7 hours ago

The posting

Authorized Technical Support Technician Bakersfield, CA | Full-Time

Grapevine MSP is the largest managed IT services provider in California's Central Valley. Since 2009, CEO Joe Gregory and a growing team of 60+ people have helped local businesses run on reliable, secure technology that stays out of the way so they can focus on their work. We deliver proactive support, cybersecurity, cloud services, VoIP, and consulting across a wide range of client environments. As Microsoft Tier 1 Partners, we keep the approach practical: understand the issue, resolve it properly, and leave the client in a stronger position than we found them.

The Role

This is the next step beyond basic desktop support. You'll handle more complex tickets, dig into issues that Tier 1 escalates, and own problems that require deeper troubleshooting across Windows environments, Active Directory, networking, and common line-of-business applications.

You'll still talk to users and document your work, but the expectation is higher: resolve the issue when you can, escalate cleanly when you can't, and start recognizing patterns that keep the same problems from coming back. This role is a good fit if you already have solid hands-on experience and want more technical ownership without jumping straight into pure engineering work.

What You'll Be Doing

  • Troubleshoot and resolve intermediate hardware, software, and connectivity issues that go beyond basic desktop support
  • Work in Active Directory, Group Policy, and Microsoft 365 to fix access, permissions, and configuration problems
  • Diagnose network-related issues (DNS, DHCP, connectivity, basic firewall rules) and work with infrastructure teams when needed
  • Perform root-cause analysis on recurring problems and document both the fix and the underlying cause
  • Support and guide Tier 1 technicians on escalations while keeping clients informed
  • Assist with patching, endpoint management, and basic maintenance tasks
  • Escalate advanced issues to Tier 3 or vendors with clear notes and relevant logs

Requirements

What We're Looking For

  • 2+ years of IT support experience (MSP experience preferred)
  • Strong hands-on troubleshooting skills in Windows environments
  • Practical experience with Active Directory, Group Policy, and Microsoft 365
  • Solid understanding of networking fundamentals
  • Ability to prioritize multiple issues and work independently
  • Clear written and verbal communication with both technical and non-technical people
  • Comfortable documenting your work thoroughly so others can follow it

Bonus Points

  • Experience with Azure, endpoint management tools, or common MSP platforms
  • Relevant certifications (CompTIA Network+, Microsoft, or similar)
  • Previous experience mentoring or supporting junior technicians

Why This Role

You’ll see a broader range of problems than a pure Tier 1 desk and start building the judgment that higher-tier roles require. Training and development plans are available when you’re ready to move further. The team values people who take ownership and communicate clearly, especially when things aren’t straightforward.

Benefits

Competitive pay

401(k) with 4% company matching

Low-cost medical, dental, and vision coverage

Paid vacation and sick time

Performance bonuses

Work-anniversary recognition

Equipment and tools provided

Covered training courses and Growth and Development Plans with industry-specific training

Team events and social events

  • If you can already fix most everyday problems and you're ready for work that requires more depth and ownership, we'd like to talk.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Grapevine MSP Technology Services's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Grapevine MSP Technology Services's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Grapevine MSP Technology Services's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.