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Open nowPosted 227 days ago

Customer Success Manager (German Speaking)

graswald-gmbh3 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowCustomer Success Manager (German Speaking)graswald-gmbh · Remote

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. graswald-gmbh postings stay open a median of 19 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 227 days ago

graswald-gmbh median: 19 days open

The posting

Your mission

  • Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact
  • Lead structured onboarding to get new clients live quickly and drive early adoption
  • Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities
  • Proactively monitor account signals to identify churn risks early and take action before issues escalate
  • Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value
  • Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction
  • Contribute to scalable CS processes, playbooks, and resources as we grow
  • Support in creative processes using AI tools and the Adobe Suite

Your profile

  • 1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency
  • A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands
  • Experience using Adobe Photoshop
  • Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities
  • Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball
  • A problem-solver who takes ownership and doesn't wait to be told what to do
  • Fluency in German is highly valued, fluency in English is a requirement
  • Experience in or genuine enthusiasm for fashion, retail, or creative industries

Why us?

  • Work with some of the world's most exciting fashion brands on projects that are genuinely transforming the way they work
  • Be at the frontier of AI-driven content creation
  • Meaningful ownership and influence - you'll shape how CS works at Graswald AI from the ground up
  • Competitive compensation
  • A small, high-functioning team that moves fast
  • Backed by leading investors
  • A remote-first culture
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