The posting
Position Summary: Rewards Center Representatives are the front of house, information center for our guests and are expected to meet and exceed all Graton Resort & Casino guest service standards. Participate in marketing-related functions, including booth operations, the customer database, comp redemption, and ticket sales.
Essential Functions: 1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values. 2. Perform responsibilities in accordance with all Company standards, policies, and procedures. 3. Enroll qualified players, while maintaining all Graton Data Integrity Standards. 4.Verify and update guest information during every interaction--whether in person at the Rewards Counter, Rewards High Limit station, or any Rewards station, on the casino floor, or by phone to ensure accurate and up-to-date guest records. 5. Thorough understanding of the Graton Rewards Programs and Benefits, including tier benefits, exclusive special events, entertainment, and promotions. 6. Issue Graton Rewards cards to guests using the casino management system, mobile systems always ensuring complete and accurate guest information. 7. Issue comps to qualified players by verifying eligibility in the player-tracking system and applying the appropriate comp value. 8. Effectively and accurately operate assigned equipment, including but not limited to various computer programs, standard computer terminal, embossers, InfoGenesis, ticket sales and scanners. 9. Ability to multitask and navigate several computer-based systems, including existing and any new technology, simultaneously to verify guest information, process rewards or comps, provide guests with information and complete service transactions efficiently. 10. Provide guests with accurate details about current promotions, including eligibility requirements and how to participate. 11. Serve as a Rewards Center ambassador by walking the casino floor to promote Rewards card enrollment and assist guests with reprints, while enthusiastically sharing program benefits, current promotions, and special offers. 12. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.
Non-Essential Functions: 1. Provide operational support during Special Events, and Concerts including guest registration, seating coordination, and any additional duties requested. 2. Support Team Promotions by preparing materials, assisting with event setup and breakdown, and providing on-site help during activities.
Required Qualifications: 1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. 2. Must have a positive attitude and desire to provide outstanding guest service. 3. Be able to accurately input and verify data in a computer system while focusing on the guest and providing exemplary guest service. 4. Must be at least 21 years of age.
Physical Requirements: This job has the following physical requirements: 1. Standing: Up to 100% of shift 2. Walking: ~75%. 3. Sitting: ~20% 4. Bending/Twisting: ~75% 5. Climbing: ~5%; occasional ladder use. 6. Kneeling/Squatting: ~25%; accessing low cabinets and floor-level storage. 7. Lifting/Carrying/Pushing/Pulling: ~50%; ability to lift 20+ lbs 8. Reaching Above Shoulder Level: ~50%; issuing Rewards cards, promotional items over the counter.
