The posting
Make a difference.
As the AI Product Owner, you are the bridge between Graybar's sales, customer service, project specialists, takeoff teams, operations leaders, engineering teams, and technology partners. You ensure we build products that reduce manual effort, improve speed and accuracy, increase customer satisfaction, and scale across Graybar.
Own the product vision, backlog, and delivery of Graybar's project management back-office platform(Takeoff, Autonomous Quoting, Ordering, and Submittals), an AI-powered, unified capability designed to set a new industry benchmark for project speed and accuracy.
In this role you will:
- Modernize the material takeoff process by reducing the time and effort required to create accurate bills of material from project documentation, enabling Graybar specialists to complete more work with greater consistency and accuracy.
- Transform quote creation through AI-assisted workflows that reduce manual effort, improve responsiveness, and help sales and customer service teams deliver accurate quotes faster while maintaining pricing and business controls.
- Automate the activities required to move from customer request or approved quote to fulfilled order, reducing repetitive transactional work and allowing teams to focus on exceptions, customer engagement, and value-added activities.
- Simplify the creation and management of project submittals by reducing manual document assembly, improving specification compliance, and accelerating collaboration between Graybar, contractors, and manufacturers.
- Define the future-state experience for Graybar's project management back-office through evidenced based discovery to identify customer and business problems and identify solutions
- Own and prioritize the product backlog, translating business objectives into user stories and acceptance criteria.
- Establish clear product outcomes and success measures that determine whether the product is creating meaningful business and customer value.
- Drive pilot, rollout, adoption, and change management activities across Graybar.
- Facilitate stakeholder alignment across sales, operations, supply chain, pricing, and executive leadership.
- Partner with engineering, UX, data science, and business teams to evaluate opportunities, assess tradeoffs, and deliver solutions that are valuable, usable, feasible, and viable.
- Lead stakeholder engagement across sales, customer service and operations for project management back-office activities
What you bring to the table:
- 5+ years of experience in Product Management, Product Ownership, Business Analysis, or related roles.
- Experience working within Agile development environments.
- Experience translating complex business processes into product requirements.
- Experience managing cross-functional initiatives involving business, operations, and technology teams.
- Four-year degree in Business, Information Technology, Engineering, Supply Chain, or related field (or equivalent experience).
- Experience within electrical distribution, construction, industrial distribution, or supply chain operations Preferred.
- Experience with quoting, ordering, estimating, ERP, procurement, or project management systems Preferred..
- Experience with AI, workflow automation, or intelligent process automation solutions Preferred..
- Experience managing products involving machine learning, agentic systems, or decision automation Preferred..
- Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent certification Preferred.
- Knowledge of product strategy, discovery, and outcome-driven product management practices.
- Knowledge of quote-to-order, project management, or related workflows within construction, distribution, or project-based industries.
- Understanding of customer research, experimentation, and product measurement techniques used to identify and validate opportunities.
- Knowledge of data, automation, AI, and enterprise integration concepts, including how systems, workflows, and users interact across complex environments.
- Strong strategic thinking and problem-solving skills, with the ability to identify opportunities and translate them into product outcomes.
- Excellent communication and influence skills, including the ability to align stakeholders around customer needs, priorities, and business objectives.
- Strong customer discovery and active listening skills, with the ability to uncover root causes, unmet needs, and workflow challenges.
- Strong prioritization and decision-making skills, balancing customer value, business impact, technical feasibility, and organizational constraints.
- Ability to define and communicate a compelling product vision that aligns teams around customer and business outcomes.
- Ability to work effectively across a diverse stakeholder landscape, including customers, field teams, engineers, designers, and executive sponsors.
- Ability to make informed decisions in ambiguous environments and navigate competing priorities with confidence.
- Ability to build trust, influence without authority, and drive alignment across cross-functional teams.
- Ability to rapidly learn complex business domains and develop deep understanding of customer workflows, operational processes, and industry challenges.
Compensation Details: The expected starting rate of pay for this position is $117,630 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.
This job description is intended to describe the general nature and level of work performed by individuals occupying this position of employment. It is not intended to be construed as an exhaustive list of all duties, responsibilities, and skill required of all individuals assigned to this job title. Management reserves the right to modify all or part of this job description at its discretion in order to meet location requirements, staffing levels, and/or any other needs of the business. All of the essential functions of the job, as defined by the Americans with Disabilities Act and/or equivalent state law, may not have been described. All requests for reasonable accommodation(s) will be reviewed and evaluated on a case-by-case basis.
The Value of Graybar:
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:
- Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
- Life Insurance coverage for you and options for your family.
- Save on expenses with Flexible Spending Accounts.
- Enjoy our Disability Benefits at no cost to you.
- Share in our success with Profit Sharing Plans.
- 401(k) Savings Plan with company match to help secure your future.
- Paid Vacation & Sick Days to spend time away from work or in case of an illness.
- Rest and recharge during our Paid Holidays throughout the year.
- Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
- Volunteer with Community Time Off to give back to the community.
- Predictable Work Schedules to plan your life: no weekends or nights for most roles.
- Celebrate your and others' achievements with our Employee Recognition Program.
- Reach your career goals with our Educational Reimbursement and Career Development Programs.
- And More Perks that support your well-being and career growth.
Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.
Why should you join Graybar?
At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.
Apply now and find out what’s next for you.
Equal Opportunity Employer/Vet/Disabled
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