The posting
The Supervisor/Captain reports to the Restaurant Manager and assists in overseeing the restaurant’s daily operations. They supervise and support team members while playing a key role in delivering an exceptional guest experience. RESPONSIBILITIES
Ensure proper service planning based on anticipated guest volume; Inspect the dining room to ensure all areas are properly set up and service-ready; Supervise and support staff members throughout service; Maintain ongoing communication with the kitchen to ensure smooth and efficient service operations; Ensure guest satisfaction during and after service; Handle guest complaints and concerns when required; Participate in inventory management; Act as the manager on duty in the absence of the Restaurant Manager.
QUALIFICATIONS
2 to 3 years of experience in a similar role; Training in restaurant management is considered an asset; Strong customer service orientation; Leadership skills and excellent communication abilities; Self-motivated with a strong sense of initiative; Good knowledge of Microsoft Office Suite applications.



