Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 days ago

Membership Director (Southwest)

Greater Austin YMCA70 open roles

Where
Austin, TX, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowMembership Director (Southwest)Greater Austin YMCA · Austin, TX, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Greater Austin YMCA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

Why Your Role Matters

Every person who walks through the doors of the Y is looking for more than a place to work out, register for a program, or ask a question — they are looking for connection, support, and a sense of belonging. The Membership Director helps bring that experience to life by leading a welcoming, service-focused team and creating consistent, thoughtful membership operations that make every interaction feel personal and purposeful. Through strong relationship-building, member engagement, and operational leadership, this role helps grow and retain membership by ensuring individuals and families feel seen, supported, and connected to the Y community.

How You Will Make an Impact

Performance Achievement & Results

  • Hold membership teams accountable for high performance and achievement of center and association membership goals.
  • Lead membership strategies that support growth, retention, engagement, and revenue objectives.
  • Hire, coach, and manage direct reports, ensuring alignment with association people practices and service standards.
  • Use membership data, trends, and reports to monitor performance, identify opportunities, and support decision-making.
  • Model inclusive leadership behaviors and create a team culture where staff feel supported, prepared, and accountable.
  • Ensure adherence to association policies, safety protocols, and membership procedures.
  • Promote and incorporate the YMCA five core values and attributes.

Member Relations & Experience

  • Prioritize relationship-building with members, guests, program participants, volunteers, and YMCA stakeholders.
  • Ensure members and guests are welcomed, supported, and connected to programs, services, and opportunities that meet their needs.
  • Respond to member questions, concerns, and feedback in a courteous, friendly, and professional manner.
  • Support a positive member journey from first visit through ongoing engagement and retention.
  • Partner with center leaders and program teams to improve communication, service consistency, and member satisfaction.
  • Ensure all membership interactions reflect excellent customer service and a welcoming YMCA experience.

Membership Operations & Management

  • Guide, direct, and oversee membership operations, front desk functions, member onboarding, and related member services.
  • Establish operating standards and service expectations to ensure quality, consistency, accuracy, and efficiency.
  • Support membership sales, tours, follow-up efforts, and outreach activities to achieve enrollment and engagement goals.
  • Maintain accurate membership records, registrations, account updates, payment information, and related documentation.
  • Train staff on membership systems, processes, financial assistance procedures, and service expectations.
  • Develop and maintain collaborative relationships with community partners, members, and internal teams to increase YMCA visibility and engagement.
  • Develop, monitor, and manage membership budgets to meet fiscal objectives, control expenses, and achieve financial targets.
  • Coordinate with operations, programs, and facility teams to support smooth center operations and member-facing activities.
  • Participate in fundraising initiatives, including the Annual Campaign.
  • Contribute to strategic Impact Group meetings and other organizational initiatives.
  • Complete other duties as assigned.

What You Bring to the Y

  • Bachelor’s degree in business, communications, hospitality, nonprofit management, or a related field is required or equivalent experience.
  • 2 to 3 years of customer service, sales, member engagement, and retention strategies, including experience supervising and developing teams.
  • Experience using membership, CRM, registration, or database systems to manage member accounts, track activity, and support reporting.
  • Ability to analyze membership trends, retention data, and service feedback to identify opportunities and make informed decisions.
  • Experience resolving member concerns, de-escalating issues, and supporting a positive member experience.
  • Knowledge of basic accounting, finance, budgeting, and account management principles is essential.
  • Experience with scheduling, front desk operations, service standards, and daily membership operations is preferred.
  • Knowledge of financial assistance, scholarship, or access-related processes is preferred.
  • Bilingual in Spanish and English is preferred.

Physical Requirements:

The role involves frequent movement around the facility, including standing for extended periods, walking, and occasionally lifting. You will need to be able to manage and oversee events and program activities, which requires physical agility and alertness. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Greater Austin YMCA's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Greater Austin YMCA's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Greater Austin YMCA's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.