The posting
Job Description
Customer Relations Team Member (Veterinary Receptionist) | Part-Time (Approx. 30 Hours Per Week) | Greencross Para Vista 🐾
Some people answer phones. Others create experiences that keep clients coming back for years.
At Greencross Para Vista, we're searching for a very special person to join our team. Our ideal candidate is the "unicorn" of veterinary reception. Someone who understands that exceptional veterinary care starts long before a pet sees a veterinarian and often continues long after they leave the clinic.
Perhaps you're a former Head Nurse, Practice Manager, Senior Veterinary Nurse, or experienced veterinary professional looking to step away from the demands of leadership or back-of-house nursing while still remaining connected to the profession you love.
If you genuinely enjoy building relationships, thrive on delivering outstanding customer service, and want to make a meaningful difference to the experience of pets and their people, we'd love to hear from you.
Due to an upcoming maternity leave and the continued growth of our clinic, including the addition of another veterinarian to the team, we're excited to welcome a new Customer Relations Team Member to support our busy and growing practice.
Why This Role Is Different
This isn't your typical reception position.
You'll work closely alongside our existing Receptionist to continue elevating the client and patient journey, helping create the warm, welcoming, and professional experience that our clients have come to expect.
You'll be the reassuring voice on the phone, the friendly face greeting clients at the front desk, and the person helping pet owners navigate both exciting milestones and difficult moments with compassion and confidence.
For the right person, this role offers the opportunity to stay connected to veterinary medicine, utilise your industry knowledge, and focus on what matters most: people, pets, and positive experiences.
About Our Team
At Para Vista, you'll be joining a close-knit and highly experienced team with more than 60 years of combined veterinary knowledge and experience.
Learning, collaboration, and support are woven into our everyday culture. It's a clinic where questions are encouraged, knowledge is shared freely, and everyone works together toward the same goal: delivering exceptional care.
At the clinic, you'll find:
- A genuinely supportive and collaborative team
- Leaders who care about your growth and wellbeing
- Plenty of laughter, banter, and camaraderie
- A culture where people enjoy coming to work
- Teams that work hard, help each other, and celebrate successes together
About the Role
As a Customer Relations Team Member, you'll be responsible for creating outstanding experiences for every client and patient that visits our clinic.
Responsibilities include:
- Greeting clients and patients with warmth and professionalism
- Managing appointment bookings and scheduling
- Answering phone calls and responding to enquiries
- Supporting clients through admissions and discharges
- Managing client communications via phone and email
- Processing payments and maintaining accurate records
- Supporting veterinarians and nurses with administrative tasks
- Assisting with patient triage and directing enquiries appropriately
- Providing general advice regarding preventative healthcare, nutrition, and parasite control
- Helping maintain efficient daily clinic operations
- Building strong relationships with clients and their pets
- Delivering exceptional customer service during both routine visits and challenging situations
Availability Requirements
This is a permanent part-time position of approximately 30 hours per week.
To support our busiest periods and allow for a thorough handover before our team member commences maternity leave, the successful candidate must be available to work the following roster:
Monday to Thursday
- 12:00pm - 7:00pm
Friday
- 8:00am - 2:00pm
Saturday
- 9:00am - 12:00pm/1:00pm
Ideally, we'd love someone available every Saturday, however a minimum of one Saturday per month would be considered.
About You
We're looking for someone who:
- Has previous veterinary industry experience
- Is passionate about customer service and creating exceptional client experiences
- Enjoys building relationships with clients and their pets
- Is confident communicating with a wide range of people
- Has strong organisational and administrative skills
- Can remain calm, professional, and compassionate in a busy environment
- Takes pride in attention to detail
- Works collaboratively and positively within a team
- Is reliable, dependable, and accountable
Our Dream Candidate
Our ideal candidate may be:
- A former Practice Manager
- A Head Veterinary Nurse
- An experienced Veterinary Nurse
- A senior client services professional from the veterinary industry
However, we'd also love to hear from people in industries such as dental, medical, specialist healthcare, or allied health who understand the importance of exceptional client and patient experiences and are looking for a rewarding new challenge.
Location Perks
On top of joining a fantastic team, you'll enjoy:
- Great local cafés and food options nearby
- A safe and welcoming community
- Convenient shopping and amenities
- Wonderful Petbarn neighbours who genuinely feel like part of the family
- Strong referral relationships that help support our growing client base, including many new puppy families who begin their journey through Petbarn
Why Join Greencross?
As part of one of Australia's leading veterinary networks, you'll have access to:
- Ongoing professional development opportunities
- LinkedIn Learning and VetWebinars
- Career progression opportunities across the Greencross network
- Employee Assistance Program (EAP)
- Fitness Passport
- Petbarn discounts
- 50% off Royal Canin products
- Pounce employee discounts and cashback opportunities
- Supportive local, regional, and national leadership teams
Apply Today
If you're passionate about people, love animals, and want to play a key role in creating exceptional experiences for clients and patients alike, we'd love to hear from you.
Join Greencross Para Vista and become part of a team where people work hard, laugh often, support one another, and truly feel like family. 💙🐶🐱
