The posting
Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it’s joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we’ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things.
As a Sales Coordinator for Greenheck Group you will provide daily support to the sales channel via phone and email, addressing inquiries on order status, shipping, returns, billing, and order changes. Your responsibilities will include processing Return Goods Authorizations (RGA's), generate reports, and supporting front desk duties.
WHAT YOU'LL BE DOING
- Provide daily sales channel support via phone and email in a timely manner.
- Answer rep and customer inquiries regarding order status, shipping, returns, credits, additional billing, and order changes.
- Effectively communicate with reps and customers, including the ability to remain calm and resilient in high-pressure situations.
- Process Return Goods Authorization (RGA's), order changes, cancellations, etc., and log requests in the CRM database.
- Provide late ship reports, packing lists, invoices/acknowledgements, motor data sheets, QD stock notifications, order status, and expected ship dates.
- Support coverage on switchboard and front desk responsibilities.
- Participate in rep and customer visits as required.
- Coordinate with internal teams on rep inquiries, ensuring timely and accurate resolution, and escalating when necessary.
- Must have a solid understanding of sales channel policies and a good knowledge of customer-facing systems to answer inquiries about My Account and Greenheck.com.
- Support special design requests and pricing adjustments and coordinate with relevant departments for resolution.
WHAT YOU SHOULD HAVE:
- 0-2 years of relevant work experience required.
- Solid understanding of sales channel policies and customer-facing systems required.
- High school diploma or GED required.
- 2 Year / Associate Degree preferred.
SOME THINGS WE THINK YOU SHOULD KNOW
- Minimum travel is required for this role.
COMPENSATION & BENEFITS
Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program. The starting base pay range for this position is $22.04/hour - $27.22/hour and may vary based on factors such as job-related knowledge, skills, experience, and performance.
With best-in-class benefits, you can be the best you, and together, we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings:
- Health & Family Support
- Financial Security
- Learning & Development
- Rewards & Recognition
- Wellbeing & Mental Health
- Work-Life Balance
- Fun Perks
SPECIAL NOTATION
The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.
PHYSICAL REQUIREMENTS
Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks.
EEO STATEMENT
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
ACCOMMODATIONS REQUEST
Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email [email protected] with your name, job title, posting number, and requested accommodation.
RECRUITING FRAUD ALERT
At Greenheck Group, your personal information and online safety are our top priorities. Our recruiters will only direct candidates to apply through our official career page at https://greenheckgroup.com/careers/. We will never request payments, financial account details, or sensitive information such as Social Security numbers. If you’re unsure about the legitimacy of a message, please contact [email protected] for verification.
If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!
