Reservation Agent | Full Time

Job Description

What You'll Be Doing

May include, but not limited to:

• Warmly answering phone calls within 3 rings and responding to emails within an hour within high volume times
• Making and modifying reservations
• Setting up billing on reservations (Individual pay own, master bill and direct bills)
• Delivering outstanding customer service to guests, both internal and external
• Answering inquiries regarding hotel services, amenities, and outlets
• Following all hotel procedures including but not limited to: PCI compliance and guest privacy
• Supporting other units, such as sales and catering department
• Solve problems and or suggest alternatives to situations that arise
• Review reports and understand daily responsibilities
• Be able to see big picture and make business decisions
• Assisting with other tasks that assigned

What You Need For This Position

• Entry-level experience with low to medium technical knowledge
• Ability to work independently and as part of a team
• Strong multitasking, time management, and prioritization skills
• Comfortable working in a fast-paced environment
• Positive, professional guest interaction and rapport-building skills
• Excellent written and verbal communication, listening, and comprehension skills
• Strong problem-solving skills with the ability to suggest improvements
• Computer proficiency with strong typing skills; Excel and Word preferred
• Experience with Opera or other Rooms Management Systems a plus
• General knowledge of local attractions and surrounding areas
• Ability to maintain an organized, clean workspace
• Compliance with safety and health code standards

What’s in it for You

• Medical/Dental/Vision (Full-Time option)
• 401K with 100% match up to 3% (Full-Time option)
• Parental Leave Program (Full-Time Option)
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• Shift meal provided per day
• 10% Discount on GHG outlets
• Discounted hotel rates at Choice Hotels Worldwide

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
• You will grow your skills and experience in an environment that encourages growth and development