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Open nowPosted 32 hours ago

Service Administrator

Gregory Poole Equipment Company70 open roles

Where
3201 Integrity Dr, Garner, NC 27529, USA
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Your applicationOpen nowService AdministratorGregory Poole Equipment Company · 3201 Integrity Dr, Garner, NC 27529, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gregory Poole Equipment Company's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 32 hours ago

The posting

Primary FunctionThe Service Administrator supports rental shop operations by managing essential administrative and operational responsibilities.   Essential Duties Coordinate Service Operations and Workflow 

Open, assign, and manage service calls based on fleet needs and customer demand  Review, update, and close service calls while maintaining accurate records    Monitor equipment status and prioritize readiness, turnaround, and repairs    Support multiple locations and assist with operational projects as needed    Participate in after-hours on-call rotation   

Support Technicians and Field Execution 

Verify technician time entries for accuracy and alignment with work performed    Assist technicians with system and administrative needs    Coordinate repair activities and ensure alignment with operational priorities    Parts ordering and tracking as needed

Manage Financial and Administrative Processes 

Generate repair estimates for customers related to damage, cleaning, or loss    Process purchase orders, expenses, and billings tied to service activity    Review and route warranty documentation for approval    Maintain accurate documentation and service-related records   

Deliver Customer Service and Communication  

Respond to customer service and repair inquiries across multiple channels    Resolve customer concerns and ensure timely follow-up    Communicate service updates to internal teams and customers    Coordinate equipment movement and act as liaison between customers, coordinators, and technicians   

Minimum Requirements Education  High school diploma.  Work Experience

2+ years in a similar administrative role. 

Physical

Role may be located in a shop floor environment or office  Ability to sit or stand for extended periods  Ability to bend, kneel and lift 75 lbs 

Other

A technical background preferred  Strong communication (email, text, phone, in-person)  Excellent customer service  Intermediate PC skills, especially with Microsoft Word 

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