The posting
About Us: At Griffis Residential, we believe in creating exceptional living experiences for our residents. With a portfolio of luxury apartment homes across the country, we take pride in our commitment to providing unmatched comfort and convenience. Our team thrives on fostering a sense of community and delivering exceptional customer service.
Summary
Over the course of a 12-month program, with 3 rotations, Leadership Development Program (LDP) Associates will work with the company’s Leasing Consultants, Assistant Community Managers, and Community Managers. LDP Associates will learn about sales, customer service, budgeting, pricing, financial forecasting, maintenance, and general management skills necessary to run a multi-million dollar business.
Principal Duties and Responsibilities
- Work closely with community teams to answer inquiries and manage resident accounts
- Show apartments to prospective residents and oversee the customer journey
- Manage resident relationships and accounts
- Shadow Community Managers and learn how to manage capital projects, operating plans and financial forecasting, investor and owner reporting, and employee engagement
- Handle day-to-day office tasks, including answering phones, preparing for tours and move-in’s, and any other leasing responsibilities
- Learn and utilize multiple online platforms and software tools used in leasing and property management
- Successfully complete assigned tasks and projects
- Travel to communities of various sizes to allow for additional development
- May be assigned leadership opportunities for tasks and projects
- Flexibility to work weekends and occasional evenings
- Available to start 12-month program the third week in June
- Perform other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Preferred Education and Experience
- Bachelor's degree, related to operations and/or customer service
- Have an interest in Property Management, Hospitality, or Business Operations and Management
- Ability to travel to support new acquisitions in other markets as needed
- Previous experience in customer service
- Must have reliable transportation since travel is required to various local Griffis properties throughout the program
- Strong ability to communicate effectively with others
- Commitment to providing exceptional service and creating positive guest experiences
- Proven ability to take ownership of tasks, anticipate needs, and act proactively
- Ability to effectively prioritize multiple tasks
- Ability to quickly adjust to new teams, communities, and changing assignments while remaining effective and professional
- Demonstrated commitment to valuing diversity and contributing to an inclusive work environment
- Proven dependability and reliability
Perks/Benefits: At GR we recognize that exceptional people need exceptional rewards. Beyond our competitive total compensation packages, your schedule at GR will provide you with a quality of life that is difficult to achieve within hospitality or hotel roles. Additionally, our benefits package reflects our respect for workplace contributions, professional goals and personal priorities.
Griffis Residential offers the following benefits to full time Associates:
- Rental Discount of 50%
- Onsite Associate Bonus Program. Including a quarterly bonus of up to $2,000 per year based on online reputation, retention bonus program, and occupancy bonus program with bonuses starting at $50 per lease.
- 11 paid holidays per year including floating holidays
- Up to 16 hours of volunteer time off
- Minimum of 120 hours (3 weeks) of paid time off (PTO) accrual starting immediately for new hires
- Griffis Residential 401K Retirement Savings Plan with company match up to 4%
- Medical insurance program options
- Dental insurance
- Vision insurance
- Flexible Spending Accounts and Health Savings Accounts
- Company paid Basic Life/AD&D insurance for Associate (1x your annual base earnings up to a maximum of $350,000)
- Voluntary Life/AD&D insurance for Associate, spouse, and children
- Company paid short and long term disability program
- Group accident insurance, critical illness insurance, hospital care plan
- Employee Assistance Program (EAP)
- Paid New Parent Leave (up to 6 weeks of 100% wage replacement for primary caregivers and 2 weeks 100% wage replacement for secondary caregiver)
- Generous tuition reimbursement up to $5,250 per year
- Associate Referral Award Program of $1,000
- PTO Donation Program
- PTO Exchange for Student Loan Repayment Program
- Wellness Program including reimbursement for fitness and mindfulness memberships/subscriptions
- Associate discount program for travel, hotels, cell phones, pet insurance, and everyday items
- Associate Recognition Programs
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
Salary Range
$25—$25 USD
This position will remain open for a minimum of 3 days and may close at any time thereafter without notice.
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