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Open nowFirst seen 7 hours ago

Client Intake & Community Liaison

griswoldhoustonsetx5 open roles

Where
Houston, TX
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Your applicationOpen nowClient Intake & Community Liaisongriswoldhoustonsetx · Houston, TX
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This job: first seen 7 hours ago

The posting

Location: Houston, TX (phone, in-home visits, and local outreach) Pay: $65,000/year + performance bonus + mileage reimbursement Job Type: Full-time

Benefits

  • 401(k) [with company match]
  • [Health insurance / monthly health stipend]
  • [Paid time off and holidays]
  • Mileage reimbursement
  • Performance bonuses for new clients who start service

About Us Griswold Home Care is a private-pay, non-medical home care agency helping seniors and families in Houston stay safe and independent at home. We're a growing, locally owned team, and we care about our clients and caregivers.

Why You'll Love This Role

  • Competitive salary with bonus potential on top
  • A mix of phone work, home visits, and community outreach, so no two days are the same
  • You guide families through a stressful time and help them find the right care
  • A small team where your work directly grows the business

What You'll Do

Prospect Calls & Follow-Up

  • Answer and return calls from families asking about care
  • Listen to their situation, explain our services, and schedule intake visits
  • Follow up with prospective clients who haven't started service yet
  • Keep call notes and follow-ups up to date in our system

Client Intake

  • Visit new clients and families in their homes to learn about care needs, routines, and preferences
  • Walk through home safety and help us match the right caregiver
  • Document each intake visit
  • Stay a friendly point of contact for families as care begins

Community Outreach

  • Build and maintain relationships with local referral sources such as senior living communities, discharge planners, and doctors' offices
  • Represent [Company Name] at community events
  • Track outreach activity and referral results

What We're Looking For

  • 5+ years in the healthcare industry preferred (home care, home health, hospice, senior living, or a medical office)
  • Experience with intake, admissions, sales, or referral development strongly preferred
  • Existing Houston-area referral relationships are a big plus
  • Reliable vehicle, valid driver's license, and auto insurance
  • A warm, confident phone manner, comfortable talking with families and professionals
  • Organized and good at follow-through
  • Flexibility for occasional evening and weekend client intakes

Schedule Full-time, primarily weekdays. Occasional evening and weekend client intakes may be needed, since families often reach out when a loved one needs care right away.

How to Apply Apply through Indeed and tell us briefly why this role appeals to you.

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