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Open nowPosted 21 days ago

Administrador de Sistemas N2 e Observabilidade

groove10 open roles

Where
SAO PAULO, BR
Work mode
Hybrid
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Your applicationOpen nowAdministrador de Sistemas N2 e Observabilidadegroove · SAO PAULO, BR

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on groove's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. groove postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 21 days ago

groove median: 2 days open

The posting

A Groovetech busca um Administrador de Sistemas N2 e Observabilidade para atuar na sustentação de ambientes críticos do Projeto RFID / Operação Guardião. O profissional atuará na camada N2 garantindo a estabilidade, monitoramento, criação de indicadores e resposta ágil a eventos, alinhado ao modelo operacional por camadas e às regras de SLA e FCR do contrato.

Integrar a equipe de sustentação N2, com jornada de trabalho de segunda a sexta-feira, das 08h às 14h30; Atuação em escala de plantão/sobreaviso aos finais de semana, conforme escala da equipe (turnos diurno das 05h30 às 17h30); Monitorar e analisar métricas, logs e rastreamentos em ambientes críticos utilizando Zabbix, Grafana, Dynatrace, Datadog e Kibana / Elasticsearch; Desenvolver e atualizar dashboards e indicadores técnicos e operacionais (Grafana, Dynatrace, Datadog, Kibana e Power BI); Tratar incidentes, problemas e requisições no Jira e demais ferramentas ITSM, aplicando práticas ITIL e controlando SLA de atendimento (uso de status P6 para pausa por terceiros); Realizar troubleshooting técnico em ambientes operacionais, de infraestrutura e aplicações; Identificar padrões de erro e apoiar na condução de Incidentes Massivos (erro simultâneo em 3+ lojas); Desenvolver scripts e automações (ex: Python e Shell Script) para otimizar rotinas operacionais e resposta a alertas

Requisitos Técnicos:

Sólida experiência em ferramentas de Observabilidade e Monitoramento (Grafana, Dynatrace, Datadog, Zabbix, Kibana/Elasticsearch); Experiência em construção de dashboards de métricas e apresentação de resultados/indicadores (Power BI, Grafana, Datadog); Prática em ferramentas de ITSM (Jira, ServiceNow) e gestão de incidentes/problemas conforme ITIL; Conhecimento em automação de rotinas e scripts (ex: Python, Shell Script); Disponibilidade para participar da escala de plantões/sobreaviso aos finais de semana; Conhecimentos em troubleshooting de sistemas operacionais (Windows/Linux) e infraestrutura. Comportamentais:

Postura analítica, perfil proativo e foco em estabilidade, governança e documentação; Excelente comunicação, forte senso de urgência e foco em resolução de chamados no primeiro contato (FCR);

Modelo de contratação: PJ Formato: Híbrido (São Paulo - região de Pinheiros) Benefícios extra: Seguro de Vida + Acesso ao WellHub (antigo Gympass)

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