The posting
Groupon connects 42 million customers with local experiences - restaurants, events, wellness and travel - and the million-plus merchants who deliver them. Our mission is to get people offline and into the real world at prices that make it possible. We're an AI-native company in the middle of a platform transformation, moving from a deals marketplace to an experience discovery platform that works for customers and merchants at the same time.
About the role
As a Merchant Consultant Representative, you’ll focus on building and maintaining relationships with Groupon’s local business partners in the German market. You’ll be the key point of contact for merchants — helping them optimize their live deals, re-engage with Groupon, and grow their business through smart, data-driven recommendations. You’ll also have the opportunity to sign new merchants and bring fresh, exciting businesses onto the platform.
Your success will come from a mix of sales energy, relationship management, and curiosity about local businesses. You’ll learn how different merchants operate, what drives their success, and how Groupon can help them reach more customers.
North Star
Grow and strengthen Groupon’s community of local merchants by managing existing partnerships and re-engaging inactive ones that create value for both merchants and customers.
What You’ll Do
- Manage and grow a portfolio of existing merchants across categories such as Beauty & Wellness, Food & Drink, Leisure, Services, Tickets & Live Entertainment.
- Re-engage former or inactive merchants through outreach, identifying opportunities to renew or relaunch deals.
- Optimize live campaigns by analyzing deal performance, suggesting improvements, and maximizing both merchant satisfaction and Groupon profitability.
- Understand each merchant’s business—their audience, competition, and goals—to propose tailored and realistic solutions.
- Problem-solve and support merchants with questions or issues related to their campaigns, ensuring a positive experience.
- Achieve or exceed monthly targets for revenue, deal renewals, and merchant satisfaction.
- Maintain accurate and up-to-date records of all interactions and opportunities in CRM.
What You Bring
- 1-3 years experience in sales, account management, or customer-facing roles — ideally within e-commerce, retail, or local business environments.
- Fluency in both English and German, other languages are a plus
- Proficient in using leading AI tools (like Claude and Gemini) to drive efficiency.
- Strong communication, negotiation, and interpersonal skills.
- Ability to manage multiple priorities efficiently with attention to detail and
- Results-driven individual who thrives on moving the needle.
- Comfortable working with sales KPIs and basic data analysis.
- Bachelor’s degree preferred.
- Experience with Salesforce or other CRM tools is a plus.
- Prior experience in upselling, reselling, or cold calling is an advantage.
Who You Are
- A curious relationship builder, passionate about helping local businesses grow.
- Resilient and results-oriented, able to handle rejection and stay focused on achieving goals.
- Coachable yet confident, eager to learn, improve, and share best practices.
- Customer-focused, always balancing merchant needs with Groupon’s commercial objectives.
- Adaptable and proactive, ready to tackle challenges and make things happen.
- A team player who thrives in a fast-moving, evolving environment.
How We Measure Your Success
- Achievement of weekly KPIs and quarterly sales targets.
- Portfolio growth through development and reactivation of merchants that are currently working or have successfully worked with Groupon
- Quality of deal improvements and campaign performance outcomes.
- Consistent CRM accuracy and pipeline management in Salesforce.
This is a Hybrid role from Valencia.
Groupon is an AI-First Company We’re committed to building smarter, faster, and more innovative ways of working and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role you’ll be right at home here.
Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.
Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers
