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ClosedFirst seen 3 days ago

Genesys Cloud Automation Architect (remote)

Grow2FIT5 open roles

Where
Remote
Work mode
Remote

This posting closed on 2026-10-22. 5 other Grow2FIT postings are live.

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Still open, like this oneLive
  1. Senior Infrastructure Engineer3d agoGrow2FIT · Bratislava, Slovakia
  2. Solution architekt / architektka — úvěrové systémy banky3d agoGrow2FIT · Prague, Czechia
  3. Senior EDW Data Architect - Teradata (remote)3d agoGrow2FIT · Remote
  4. DevOps Engineer - Kubernetes, GitOps and Monitoring3d agoGrow2FIT · Bratislava, Slovakia

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Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Grow2FIT postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

Grow2FIT median: 1 days open

The posting

You will design how customer inquiries get automated in Genesys Cloud for a client in Germany. Virtual Agent and Copilot are already live; the next step is a reusable architecture and design framework that lets the client scale automation and connect it to backend systems. The role is design only - no implementation.

What you will be responsible for

  • A reusable architecture and design framework for scaling customer-inquiry automation in Genesys Cloud
  • Reference artefacts for concrete use cases: sequence descriptions, API and event patterns
  • Integration patterns between Genesys Cloud (Virtual Agent, Copilot) and backend systems
  • Documentation the client's team can build on after the engagement

What we expect from you

  • Hands-on architecture experience with Genesys Cloud CX, ideally including Virtual Agent / Copilot or other conversational AI
  • Experience designing API- and event-driven integrations between a contact-center platform and backend systems
  • Ability to turn use cases into clear design artefacts (sequence diagrams, integration patterns)
  • Fluent English; German is a plus, not a requirement

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