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Open nowPosted 12 hours agoWe saw it 114 min after it went up

Technical Support Agent

GROWE15 open roles

Where
Europe
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Your applicationOpen nowTechnical Support AgentGROWE · Europe

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on GROWE's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. GROWE postings stay open a median of 7 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 12 hours ago

GROWE median: 7 days open

The posting

Growe welcomes those who are excited to:

  • Work closely with business units and technical teams to clarify requests and track task progress;
  • Monitor Grafana boards to assess system performance and detect potential issues;
  • Record incidents in JSM/Jira in compliance with established workflows;
  • Handle support tickets, ensuring they are updated regularly and resolved promptly;
  • Escalate incidents when required, adhering to internal protocols;
  • Draft and deliver notifications about scheduled or unscheduled technical activities;
  • Collect detailed technical information using the available tools for further escalation of issues to the appropriate development team.

We need your professional experience:

  • 6–12 months of experience in Technical Support or L1 Support;
  • English proficiency at B1+/B2 level or higher for written communication and working with technical documentation;
  • Understanding of client-server architecture, HTTP, REST API, request/response, and HTTP status codes;
  • Ability to use browser DevTools (Network, Console);
  • Experience with any ticketing system (Jira, Zendesk, Freshdesk, etc.);
  • Ability to independently reproduce issues and clearly document them for developers: steps to reproduce, expected and actual results, timestamps, IDs, screenshots/videos.

We appreciate if you have those personal features:

  • Analytical thinking: looking beyond the reported symptoms to identify the root cause of an issue;
  • Attention to detail when working with statuses, IDs, logs, transactions, etc;
  • Ownership: taking responsibility for cases until resolution and following up on escalated issues;
  • Proactivity: checking documentation, previous cases, and available systems before escalation;
  • Ability to prioritize multiple cases simultaneously, considering SLAs and business impact;
  • Willingness to learn and quickly understand new products, systems, and processes.

We are seeking those who align with our core values:

  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
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